Supervisor Customer Service Team Lead

To provide superior and efficient Order Management Services by efficiently managing information, documentation and product flow to meet both internal and external Customer needs while also assuming overall responsibility for the team he / she is accountable for.

Team Supervision – full responsibility for all employee-related activities, including recruiting, onboarding, training, performance reviews, and coaching. Leading a team of 4 employees.

Key Responsibilities:

• Order management:
• Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
• Based on customer request checking the availability of the inventory
• Follow up with the customer and sales team
• Complaint handling related activities (Biokits, communicate with QA dept., FCA)
• Ensuring (in cooperation with other departments if applicable) correctness and reliability of price information in the system - price revision, adjustments

Others:

• Backorder monitoring
• Credit order management
• Coordinate on order consignment inventory
• Communicate with Forwarder and Warehouse about shipping operation (timing, preparation etc.)
• Communication with Regulatory affairs regarding newly ordered items
• Establish directions & objectives for the team as well as individual objectives for it’s members.
Accountable for establishing and maintaining Country specific SOPs (Standard Operating Procedures)

Education and Experience:

• H.S. Diploma or equivalent no previous managerial experience Required
Bachelor's Degree Preferred

Additional Skills:

• Good computer skills including usage of MS Office Suite
• Experience with an ERP software (e.g. JDE)
• Good written and verbal communication skills and interpersonal relationship skills
• Ability to work in a fast paced environment
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

What is it like to work at Edwards Lifesciences in Germany?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edward Lifesciences in Germany also offers the following benefits:

• Competitive Compensation and Benefits package
• Pension plan
• Risk Insurance
• Service Awards
• Company car
• Homeoffice equipment
• Enhanced Leave Benefits
• Employee Stock Purchase Program
• Employee Assistance Program
• Comprehensive Wellness program including preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.