Supervisor, Maintenance Services

Important Note: Please read the full Job Responsibilities & Requirements carefully before deciding whether you have the skills, knowledge, and experience we seek (as stated below).

• • Schedule site personnel to weekly shift patterns pursuant to the customer’s flight schedule.
  • Direct Inventory Control and local logistics of customer and Panasonic Avionics-owned capital assets.
  • Schedule preventive maintenance activities of systems installed on customer aircraft during overnight holds; Office management of local site-specific responsibilities, which include local port Authority personnel identification administration, U.S. Customs clearance and security seals, overtime, vehicle maintenance, office administration, and cleanliness.
  • External contacts include routine daily customer contacts at the Line Maintenance levels, local airport authorities, including U.S. Customs, Air Freight forwarders, and brokers for local logistics
  • Internal contacts include MMS Bothell Personnel MMS Administration Staff, HR, and other Panasonic Avionics departments as required to execute the MMS agreements specific to the site.
  • May also perform onboard maintenance activities and fill in for absent employees.
  • Active involvement in Line and Hangar Operations.
  • Stand in for Operations Manager during absence.
  • Perform Operational Audits to improve the team's level of competency and credibility.
  • Facilitate on-the-ground issue resolution and guidance.
  • Attend the Daily Productivity Input Meeting (PIM).
  • Follow-up with team on action items and operations updates.

• • Hire, train, supervise, and appraise direct reports.

• Must have at least a Diploma or Higher Nitec/ Degree in Engineering/ Electronics Technology/ Aerospace Technology or equivalent.
• 3-5 years lead/crew chief/ supervisory experience.
• Background in Aircraft Line Maintenance with the CAAS certifications.
• FAA A&P, CAAS B2, UK CAA B2, EASA B2 or other internationally recognized license is required.
• Must hold a valid driver’s license.

• Proficient in Word, Excel, Outlook (MS products).
• Good communication skills.
• Good knowledge of eX System and troubleshooting skills.
• Ability to solve problems as they occur on the local level, not allowing the issue to progress further.
• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
• Resolves a wide range of issues in imaginative as well as practical ways.
• Works on issues where analysis of the situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Travel up to 20% of the time to both domestic and international locations.
• Must be able to work any shift, weekends, and holidays.
• Manual dexterity to grasp and work with tool parts and equipment may be required.
• Ability to climb and work from ladder or platform, and endure sitting, standing, bending, or twisting for extended periods, and ability to lift up to 50 pounds may be required.

• 
  Leadership Excellence: Demonstrates strong team leadership with the ability to mentor, motivate, and guide technicians. Leads by example, fostering a high-performance culture built on accountability, integrity, and respect.
• Operational Discipline: Exhibits a sharp eye for detail in daily operations, ensuring strict adherence to safety, compliance, and maintenance standards. Proactively plans and adapts shift schedules based on operational needs and flight schedules.
• Customer-Focused Mindset: Prioritizes delivering exceptional service to airline partners. Maintains a professional and solutions-driven approach in all customer interactions, ensuring 100% seat functionality on departure.
• Technical Mastery : Possesses strong technical acumen in aircraft line maintenance with a sound understanding of IFE (In-Flight Entertainment) systems. Holds valid and recognized certifications (e.g., FAA A&P, CAAS B2, EASA B2), ensuring credibility and technical oversight.
• Crisis & Problem Solver: Responds swiftly and effectively to on-site technical issues or unexpected challenges, utilizing practical judgment and innovative thinking to ensure minimal disruption to operations.
• Organizational Agility: Highly organized and adept in managing manpower deployment, preventive maintenance schedules, inventory control, and local logistics. Able to juggle multiple administrative and technical responsibilities seamlessly.
• Stakeholder Engagement: Comfortable liaising with both internal departments and external agencies (airport authorities, customs, logistics providers) with professionalism and clarity. Builds cooperative relationships across functions.
• Adaptability & Stamina: Demonstrates resilience in high-pressure environments. Willing and able to work shifts, weekends, holidays, and perform hands-on maintenance if needed.
• Compliance Champion: Upholds regulatory and safety standards across all processes, including customs procedures, site access security, and maintenance records. Promotes a safety-first culture.
• Results-Oriented : Maintains focus on key performance indicators such as seat functionality, turnaround time, and team productivity. Continuously seeks ways to optimize operations and exceed expectations.

• Outpatient Medical Coverage: Outpatient care through IHP panel clinics, including access to specialists.
• Medical Insurance Coverage: Inpatient and hospitalization coverage for you, your spouse, and your children.
• Flexi-Benefits: Reimbursement for dental and optical care.
• Annual Health Screening: Annual health screenings at designated clinics.
• Annual Wage Supplement (13th-Month) & Performance Bonus: Enjoy a 13th-month salary and performance-based annual bonuses. Rewarding your hard work and dedication with annual payouts.
• Training and Development: Upskill with internal and external learning programs.
• ....…plus other meaningful and exciting perks designed to keep our people motivated, appreciated, and engaged. Join us to take your career to new heights ; where innovation meets impact.

• 
  Earliest availability
• Reason for leaving the last position
• Current/last drawn salary
• Expected base salary
• What aircraft type ratings are you holding
• How many years of experience as a Licensed Aircraft Engineer
• Let us know why you're a good fit for this role