Supplements & Vitamins Advisor

Welcome to Amaranth, where we're not just about providing stellar customer service – we're on a mission to craft an exceptional experience.

Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our fervor.

Joining the Amaranth community means embodying courtesy, friendliness, and efficiency. We don't just follow best practices; we set the standard. Every role contributes to maintaining a positive company image, ensuring that our customers and team members always leave with smiles. But it doesn't end there – our Team Members are versatile, ready to tackle any challenge inherent in the diverse range of responsibilities.

What sets a successful team member apart?

Picture someone who lives and breathes a holistic lifestyle, fueled by a genuine passion. Someone who puts others first, going above and beyond to elevate the customer experience. A team player committed to growth, flexibility, and openness. Imagine a problem solver with a keen business sense, contributing to Amaranth's core values and goals.

At Amaranth, we're not just building a team; we're fostering a community of like-minded individuals dedicated to making a difference. If you're ready to be part of something extraordinary, where passion meets purpose, Amaranth is the place for you. Let's grow together and create a legacy of exceptional service, one smiling customer at a time.

JOB DESCRIPTION

Job Title: Wellness Advisor

Department: Wellness

Reports To: Wellness Lead, Store Manager, Category Wellness Manager

Primary Purpose: The Wellness Advisor is responsible for overseeing the Wellness Departments daily operations. Duties include providing support to the Wellness Department; providing customers with supplement and personal care product recommendations; receiving and verifying shipments; stocking shelves and cooler; product merchandising; processing customer transactions; maintaining store cleanliness; and providing friendly, attentive and efficient customer service.

Time Requirements:

• Part-time hourly position
• Less than 30 hours per week on average
• Employee is entitled to a 30 minute unpaid meal break for all shifts longer than 5 consecutive hours
• Must have a flexible working availability - willing to work days, evenings and weekends and assist with shift coverage as needed

Duties and Responsibilities:

Customer Service and Teamwork

• Proactively engage customers to ensure unparalleled customer service ensuring we are doing what we can to bring better health to our customers.
• Respond to customer questions and provide assistance or when necessary employ the appropriate department representative to provide assistance.
• Assist customers with product inquiries, share product knowledge and take customers to the location of product directly.
• Support team members with customer service issues.
• Be knowledgeable about, and advise customers of current store promotions and programs.
• Ensure daily department checklists are being followed and completed.
• Assist with store opening and closing duties to ensure the store is properly prepared for the day’s operations.
• Be a resource for team members regarding organization-wide communications and provide clarification regarding any policy or procedure.
• Other duties as assigned by the Store Manager.

POS and Frontline Service

• Efficiently and accurately process customer transactions through the use of applicable POS functions.
• Keep the till area clean, well-stocked and organized.
• Engage with customers and educate them on upcoming sales days, current promotions and new products in store.

Wellness

• Assist other wellness team members to ensure smooth and efficient operations, communicating operational information to team members as needed.
• Ensure inventory levels recorded in the database system match the physical inventory on shelf and in back stock.
• Respond to customer questions and provide knowledge and direction regarding supplement and personal care product selection using industry knowledge, training, vendor catalogs, and the internet.
• Maintain on-shelf inventory including stocking Wellness cooler and shelves, down stocking and stock rotation, shipment receiving and verification, and putting away shipments.
• Manage inventory using a database system and maintain accurate shelf signage and pricing.
• Maintain and build knowledge of products through regular training sessions available to team members.

Receiving

• As assigned by the Store Manager.
• Physically receive and verify shipments (Vendor Shipments).
• Received stock is delivered on floor in a timely manner, placed accordingly, rotated by correct best before dates, and rotated with down stock.
• Organize and put out price tags.
• Record any shipment discrepancies and follow up.

Credits

• As assigned by the Store Manager
• Manage damaged or mis-shipped products in a timely manner by requesting and following up on credits as necessary.
• Review Outstanding Credit report and follow up accordingly.

Special Orders

• Create customer special orders for supplements and personal care products.
• Once a special order arrives in store, ensure the customer who placed the special order is contacted initially and weekly thereafter until the 4th week where appropriate action is taken if not picked up.
• As assigned by the Store Manager
• Review invoices or check with the vendor directly if a special order is “not filled” and advise the customer of delay.
• Maintain “on-hold” status of items in the database system.

Inventory Management And Reports

• As assigned by the Store Manager
• Ensure the report schedule is adhered to and completed each week and follow up on any issues by either reconciling the concern or communicating to the Store Manager.
• Follow-up on emails regarding inter-store shipping issues.
• Manage inventory using a database system and maintain accurate shelf signage and pricing.

Transfers

• As assigned by the Store Manager
• Physically receive store transfers in a timely manner, confirming accuracy of inventory.
• Respond to Pick Requests from other locations in an accurate and timely manner, maintaining an orderly transfer area.
• Process incoming and outgoing transfers from other stores in an accurate and timely manner, following-up on errors with the appropriate location immediately.

End Caps

• As assigned by the Store Manager
• Ensure end caps are well stocked and changed over in a timely manner for sales and promotions.
• Work with the Marketing team to ensure updates on marketing programs, signage and promotions are current.

Qualifications and Attributes:

• Excellent communication skills and willingness to work as part of a team
• Have supervisory experience in a retail environment
• Intermediate computer skills with an emphasis in database operation
• Ability to follow instructions and procedures
• Ability to work with a flexible attitude in an dynamic environment
• Ability to think independently, prioritize, and complete projects in a timely manner
• Excellent organization and interpersonal skills
• Knowledge of organic and natural foods industry is an asset
• Food Handling Safety education and/or certificate is an asset

Basic Physical Requirements:

• Stand for extended periods of time. Walk, bend and twist your body, reach above and below shoulders.
• Use of mops, brooms, cleaning products, knives, box cutters, carts, pallet jack, computers and printers.
• Use ladders of varying heights up to 12 feet.
• Ability to lift up to 50lbs maximum.
• Repetitive use of hands for grasping, pushing, pulling, and typing.
• Environmental exposure to extreme temperatures in coolers, freezers, and outdoors.

Incentives:

• Staff Discount of 30% off the regular price of Amaranth merchandise.
• Health First Product Discount – 40% off the regular price of all Health First products.
• Staff Purchase Credit of $3.00, for each shift worked. Please note that the staff purchase credit cannot be carried over to other shifts or accumulated.

Job Type: Part-time

Pay: $17.00-$20.00 per hour

Expected hours: 18 – 24 per week

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount

Flexible language requirement:

• French not required

Shift:

• Afternoon shift
• Evening shift

Work days:

• Every Weekend
• Monday to Friday

Experience:

• vitamin & supplement advising.: 1 year (required)

Work Location: In person