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Yu Group

Supplier Relations Coordinator

Posted on Nov. 27, 2024

Nottingham, United Kingdom
0 - 0 USD (yearly)

Full Time

Description

Reports to: Supplier Relations/Read Disputes Team Leader

Location: Nottingham (Office Based Only)

Working hours: Monday to Friday, 37.5 hours a week

We are looking to expand our Supplier Relations Team based at our Nottingham office, due to continued success & growth and have created an exciting opportunity for Co-ordinators to support the Team Leader to ensure an excellent standard of service is provided and maintained to our Yü Group customers and colleagues.

Working from the office full-time, ideally, you will possess the experience, knowledge and understanding of Industry Read Disputes and/or Supplier Relations processes.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

Managing Change of Supply Read Disputes & Supplier Relations tickets/cases, in accordance with policy and processes to ensure we comply with both industry and regulatory bodies.
Motivate, coach & develop our people in accordance with company values and procedures & provide an environment to inspire development within the team/individuals.
Collaborate with both internal and external stakeholders who impact our processes to ensure our we continue to meet our challenging resolution handling times.
Drive continuous improvement and identify/take ownership of opportunities to remove waste from processes.
Compile and report on Team Performance stats, identifying improvement areas, and ensuring both team and personal Service Level Agreements are delivered in a timely manner.
Be an escalation point for the team and help with complex queries and associated supplier escalations.
Ensure all key processes and KPI’s within the team are performed.
Carry out other reasonable duties as determined by management
Always represent Yu Group’s Values and Habits.

About Yü

If you have what it takes you could be just what we’re looking for…

Quick, accurate and effective decision-making skills to manage technical workload.
Experienced – ideally with previous energy industry experience.
An excellent communicator – you have first-rate communication and interpersonal skills.
Ambitious – you don’t just want another job; you want a career opportunity.
Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy including Microsoft Excel, Word and Power Point.
Highly Motivated – you have a “can do” attitude and love to see success.
Team player – you enjoy working closely with a motivated team to help them develop.
Flexible – you’re a strong team player who can adapt and evolve with change.
Have passion and drive to maintain our customer centric focus and deliver excellent customer service.

Yü Come First

We have a wide range of benefits for our employees including:

24 days annual leave + bank holidays
Holiday buy – up to 5 additional days
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Enhanced paternity, maternity and adoption policies
Yü made a difference Awards
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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