Support Case Worker

• Permanent | Full Time
• (24/7 Roster – Afternoon / Evening / Weekend shifts)
• Salary: $39.56/hr + Super + Penalty rates + NFP Salary Packaging
• Location: Brisbane QLD 4000
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Your Opportunity

Join Mission Australia’s Inner City Services and make a real impact in the lives of people experiencing homelessness. Our service provides immediate accommodation and intensive case management to support clients with complex needs, helping to break the cycle of homelessness. Operating 24/7 with capacity for up to 40 male clients, we are committed to creating pathways to stability and independence.

In this hands-on role, you will support clients in completing tasks outlined in their case plans, working collaboratively with our two site-based Case Workers to ensure they receive the guidance and assistance needed to progress towards their goals. If you are passionate about making a difference and thrive in a dynamic, client-focused environment, we’d love to hear from you!

Your key responsibilities will be to:

• Assist Case Workers, Team Leaders, and other staff members in the provision of practical supports, such as client intake, exits, meal provisions, linking with support agencies and other routine tasks such as packing up resident belongings and assisting with cleaning as required;
• Respond to crisis situations in line with policies and procedures utilising supports available, such as senior staff if they are on shift or on-call ;
• Record all client interactions in MA Connect ensuring records are accurate and non-judgemental language is used;
• Ensure safety for clients by ensuring correct policies are adhered to and necessary assessments are completed;
• Complete shift logs which present an accurate picture of connections / incidents and supports during each shift and exercise initiative.

Requirements for Success

• Holds an Associate Diploma level qualification in Community Services or other appropriate qualifications/experience
• Experience working with clients from a variety of different backgrounds and levels of disadvantage
• Sound listening and engagement skills including the ability to build and maintain relationships with clients and other internal and external stakeholders
• Sound written communication skills and the ability to complete client paperwork and make basic case notes
• A strong focus on customer service and the ability to treat clients with respect and compassion
• A sound level of computer literacy including proficiency in Microsoft Office packages and the ability to perform data entry
• Demonstrated ability to work collaboratively as part of a team and/or autonomously
• Demonstrated professional approach to the role including maintenance of professional boundaries
• The willingness and ability to work a 24/7 rotating roster
• Current First Aid Certificate or willingness to obtain
• Current driver’s licence
• Current Working with Children Check (Blue Card)

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au