Support Coordinator

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Introduction:
Our Organisation

Guide Dogs Victoria is a leader in breaking down barriers that enable our people to live life without limits.

Our organisation recognises and responds to the diverse needs and choices of our Clients. We specialise in providing high quality and safe services and supports to people living with low vision or blindness and other disabilities.

We are one of Australia’s most trusted charity and an employer of choice in the disability and aged care sectors. We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation. Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination. Guide Dogs Victoria is a place where talent is recognised and innovation is encouraged.

Description:
The Role

Guide Dogs Victoria is seeking a passionate and experienced Support Coordinator to join our dedicated team in Kew, VIC. As a Support Coordinator, you will play a vital role in empowering and supporting individuals with disabilities to live life without limits. This is a full-time position that offers a competitive salary and excellent benefits.

What you'll be doing

Collaborate with clients to develop personalised support plans that address their unique needs and goals.
Work with the client to implement funded formal supports, informal, mainstream and community supports.
Monitor client progress and adjust support plans as needed to ensure ongoing satisfaction and positive outcomes.
Coordinate referrals to service providers, including Guide Dogs Victoria, as requested by the client.
Engage in regular communication with clients, their families, and other stakeholders to ensure seamless service delivery.

Skills and Experiences:
What we're looking for

Certificate IV in Disability or Community Services or a relevant degree in Social Sciences.
Experience in a similar support coordination or case management role.
Solid understanding of the principles of the National Disability Insurance Scheme and how they apply in practice.
Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse clients.
Proficiency in using client management software and other relevant technology.
Committed to person centred service practices.

Benefits

• A competitive remuneration package that reflects skills and experience, which includes tax free salary packaging of up to $18,550.
• 6 weeks paid parental leave.
• Support towards your professional development including paid study leave, educational assistance and an external mentoring program.
• Wellbeing program which includes an annual wellbeing calendar, discounted health insurance, employee assistance program, skin checks and annual flu vaccinations.
• Reward and Recognition program.
• Join us in making a difference in the lives of those we serve – both human and canine!

Important

We are an equal opportunity employer who is known for providing a work environment that embraces and values diversity, equity, inclusion and accessibility. We encourage applicants of all backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities including low vision or blindness, people from CALD and LGBTQIA+ communities, and people of all ages to apply for our roles.

We are committed to making workplace adjustments and to support candidates through the recruitment and selection process. Please reach out to our team at hr@guidedogsvictoria.com.au if you require reasonable adjustments be applied.

Mandatory Safety Screening Checks

This role requires the successful candidate to complete and receive a clear result for National Police Check, Working with Children Check and if required, further compliance checks based on the position requirements.

We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation.

Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination.

Lived experience as a person with a disability is highly valued.

Lived experience supporting a person with a disability is highly valued.