Support Coordinator

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Introduction:
Our Organisation

Guide Dogs Victoria is a leader in breaking down barriers that enable our people to live life without limits.

Our organisation recognises and responds to the diverse needs and choices of our Clients. We specialise in providing high quality and safe services and supports to people living with low vision or blindness and other disabilities.

We are one of Australia’s most trusted charity and an employer of choice in the disability and aged care sectors. We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation. Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination. Guide Dogs Victoria is a place where talent is recognised and innovation is encouraged.

Description:
The Role

We have an exciting opportunity for a Support Coordinator to join our Client and Vision Services team based in Kew. This is a permanent role, working in a Full-Time/Part-Time capacity.

Reporting to the Support Coordination Team Leader, you will support clients who hold funding packages within the National Disability Insurance Scheme to plan the use of their funding and implement their services, and to assist clients who need support to access the National Disability Insurance Scheme.

Responsibilities

Support Coordination

Support the client to understand their NDIS Plan and assist them to develop an action plan in line with their identified goals.
Work with the client to implement funded formal supports, informal, mainstream and community supports in line with identified actions within a client’s National Disability Insurance Scheme plan.
Strengthen and enhance the client’s abilities to coordinate supports and participate in the community.
Ensure that mainstream services meet their obligations (such as housing, education, justice, and health).
Build the capacity of the client to achieve greater independence to self-direct service and supports in the longer term.
Provide the National Disability Insurance Agency with reports on outcomes and success indicators within the agreed reporting frequency.
Ensure funded supports are being implemented and used within allocated budget.
Coordinate referrals to service providers, including Guide Dogs Victoria, as requested by the client.
Ensure all client documentation including NDIS Service Agreement is completed and signed.
Evaluate progression against the client’s plan goals and assess the impact the services and supports have had on their life.
Support clients with NDIS applications and plan development.
Respect the way the client identifies including their culture, gender, sexual orientation and social community or communities.
Communicate effectively with clients in a way that is clear, inclusive and respectful.
Work collaboratively with the client’s support team which may include family, friends, advocates, or others nominated by the client.
Keep the client informed when sharing or discussing information about them to their support team.

Position Administration

Actively participate in the development and implementation of departmental objectives and complete other duties when requested to ensure their achievement.
Direct and supervise any volunteers within area of control, ensuring adherence to safe work practices at all times.
Provide accurate written information including accessible, clear and informative reports and communications.
Participate actively in staff meetings and share information to improve the work environment and outcomes.
Demonstrate initiative and contribute to ideas for improving ways of working and generating ideas for innovation.
Keep abreast of new developments within area of responsibility
Attend after hours Guide Dog Victoria events and activities as required from time to time.

Compliance

Follow all Guide Dogs Victoria policies, procedures and systems.
Ensure safety of self and others in the work environment.
Contribute to the identification and reporting of risks and hazards, and contribute to their effective control.
Ensure work meets Guide Dogs Victoria quality requirements, and contribute to the enhancement and continuous improvement of our quality systems.
Understand reporting obligations and how and when to report a Client incident or concern.
Maintain a satisfactory background check including a National Police Check, International Police Check (where relevant), National Disability Worker Screening Check, and Working with Children Check.

Skills and Experiences:
Qualifications

Certificate IV in Disability or Community Services or a relevant degree in Social Sciences

Knowledge, Skills and Experience

Solid understanding of the principles of the National Disability Insurance Scheme and how they apply in practice.
Strong communication skills to convey and explore deeply personal or complex issues in ways that are sensitive and respectful.
Solid skills and understanding of communicating in plain English.
Knowledge in working with people with individual funding.
Demonstrated skills in navigating the multiple sectors and linking individuals to relevant services and supports.
Has a good working knowledge of available supports and services of Guide Dogs Victoria as well as other complimentary service.
Excellent skills in a variety of Microsoft packages and databases, including Word, Publisher, Excel, Access and PowerPoint.
Experience in using CRM systems.
Ability to deal confidently and courteously with people at all levels both internally and externally to the organisation.
Excellent communication, telephone manner and interpersonal skills, and the ability to communicate sensitively and respectfully with all relevant stakeholders.

Benefits

• A competitive remuneration package that reflects skills and experience, which includes tax free salary packaging of up to $18,550.
• 6 weeks paid parental leave.
• Support towards your professional development including paid study leave, educational assistance and an external mentoring program.
• Wellbeing program which includes an annual wellbeing calendar, discounted health insurance, employee assistance program, skin checks and annual flu vaccinations.
• Reward and Recognition program.
• Join us in making a difference in the lives of those we serve – both human and canine!

Important

We are an equal opportunity employer who is known for providing a work environment that embraces and values diversity, equity, inclusion and accessibility. We encourage applicants of all backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities including low vision or blindness, people from CALD and LGBTQIA+ communities, and people of all ages to apply for our roles.

We are committed to making workplace adjustments and to support candidates through the recruitment and selection process. Please reach out to our team at hr@guidedogsvictoria.com.au if you require reasonable adjustments be applied.

Mandatory Safety Screening Checks

This role requires the successful candidate to complete and receive a clear result for National Police Check, Working with Children Check and if required, further compliance checks based on the position requirements.

All employees are also required to comply with COVID-19 vaccination requirements as a condition of their employment. Vaccination evidence or valid medical exemption must be provided prior your commencement date. 

We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation.

Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination.

Lived experience as a person with a disability is highly valued.

Lived experience supporting a person with a disability is highly valued.