Support Facilitator- Tac East

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Description:

• Provide psychosocial support to people with an acute mental illness in the community
• SCHADS Level 4 - $88,000-94,000 p.a. plus super & salary packaging options
• Permanent Full Time Role (38 hours per week), based in Northcote

About You
Are you motivated to improve the lives of those living with mental illness? Can you support others positively to achieve desired outcomes?

Additional attributes we are looking for include:

• Experience and qualifications in mental health, alcohol and other drugs (AOD), social work, community services, psychology or related fields
• Ability to quickly and effectively build rapport with a range of clientele where being able to adjust and provide support delivery methods is a must
• Demonstrates flexibility, patience, confidence, initiative, and emotional resilience.
• Strong listening skills and adaptable communication style.
• Ability to contribute positively to a team while also working independently to manage your caseload.

We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes, including (but not limited to) wearing appropriate PPE and regular hygiene and cleanliness practices.

About the Role

As part of our TAC team, you will support participants on WorkCover and TAC throughout their recovery journeys. Our participants may have a mental health condition, Acquired/Traumatic Brain Injury (A/TBI), or disability resulting from a workplace or traffic incident. Your role will be to help them build the skills and confidence to manage daily tasks independently, with a strong focus on empowerment over direct intervention. The role operates in a hybrid model, combining work-from-home, office (Northcote/Dandenong South), and outreach support. This program operates with a large catchment area. We are looking for Support Facilitators to be comfortable working throughout the Northern and Western suburbs. You’ll need a personal vehicle for work-related travel (You will be reimbursed for your travel expenses as appropriate).

This role entails:

• Community outreach and telehealth support, case management and following established behavioural support plans
• Regular communication with care teams, linking participants to a wide range of community and clinical services
• Developing professional relationships with individuals, their families and others stakeholders in the community
• Managing referrals, performing risk assessments, providing accurate and timely case notes and reports
• Use of a variety of systems and navigate multiple platforms

This is a full-time position, Monday to Friday, 9am-5pm.

What we can offer you:

• Ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:
• Support as needed utilising our 24/7 Employee Assistance Program
• Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
• A supportive team environment that is engaging and inspiring
• Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

About ermha365
This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch