Surveillance Investigator (Operator) Casino & Hotel

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Company Overview

Deerfoot Inn & Casino is one of Calgary's premier hotels, offering a full-service experience with deluxe accommodations, a conference center, an indoor water park, and exceptional dining options. Our vibrant casino and lounges provide exciting entertainment, making us the preferred destination for both relaxation and fun in South Calgary.!

Summary

Due to additional growth within our department, we are seeking 2* Surveillance Investigators* to become a part of one of the finest teams in Calgary! By working at Deerfoot Inn & Casino, you will acquire valuable knowledge and experience in crime prevention within a distinctive and thrilling environment.

The Surveillance team holds the main responsibility for observing and documenting the daily operations of the casino floor, overseeing all gaming activities to guarantee adherence to AGLC Casino Terms, Conditions, and Operating Guidelines, internal policies, and house rules, in addition to the hotel’s public areas. The Surveillance Investigator will also need to supervise various radio channels, carry out internal and external investigations, monitor alarm systems, and perform other necessary tasks.

What we're looking for:

The Successful candidates will demonstrate the following qualifications:

• Candidate must be a Canadian Citizen OR have a Canadian Work Permit OR Permanent Resident Status.
• Reside in the Calgary Alberta Region.
• A minimum of 2+ years of recent Casino Investigator (Operator) or Casino Gaming/dealer Experience is required. Previous International Casino/Gaming experience is welcome!
• Post-Secondary education in Criminology, Justice studies or suitable combination of education and experience an asset
• Clear Calgary Police / RCMP Security Clearance – No Criminal Convictions or pending charges within the court system.
• AGLC Certificates including AML, Deal Us in Casino Staff Training (Phase 1 & 2), ProTect & ProServe Required
• Must have a minimum Valid Standard First Aid/CPR-C Training
• Exceptional proficiency in computer applications, particularly MS Office, Adobe and other Windows-based software.
• Excellent communication abilities, as candidates are required to communicate effectively in English, both verbally and in writing.
• Demonstrated ability to work in a high pace environment
• Demonstrate a strong commitment to honesty and integrity
• Compliance with elevated standards, methodologies, and protocols
• Familiarity with AGLC Policies and Procedures
• Capability to collaborate effectively within a team setting
• Knowledge of Casino Games (Poker, Baccarat, Texas Hold'em, Blackjack etc) is very important for this role

The Important Stuff:

These roles will be required to work various shifts within the room. This may require working Dayshifts, Mid-Shifts or Night Shifts. Those applying MUST be able to work all rotations. Please note that the schedule may be adjusted based on the business or operational requirements of Deerfoot Inn & Casino. Given our shift timings, the candidate must possess a vehicle to reach the site, as public transportation is not dependable in this region. Final starting wage, will be based on individual's Casino Gaming experience and may be different than posted.

We provide a benefits package that encompasses life and disability benefits, a health spending account, discounts for staff on food and hotel accommodations, as well as vouchers for complimentary meals.

Several of our employees have successfully transitioned into careers in law enforcement within Alberta!. We invite you to join us, learn, and become a member of an exceptional team!!

Please refrain from making phone calls or visiting in person. Only candidates who are selected will be contacted for an interview.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Please Provide your AGLC RGW # if you are currently working within the Alberta Casino Industry
• Please provide details of your Casino Dealer / Pit Boss / Supervisor/Manager OR Casino Surveillance Experience below.
• Please advise of your casino game knowledge - NOTE - You WILL be table tested, during the interview process at the Casino. We may consider individuals without direct Casino Surveillance experience, if they have strong game knowledge.
• If you have not provided a cover letter, please tell us why we should consider interviewing you? Please do not use ChatGPT/Gemini/AI to help provide an answer. How soon would you be able to start if successful? Feel free to share anything else you think we should know!

Experience:

• Casino Dealer/Pit Boss/Sup/Manager: 2 years (required)
• Excel/Windows/Adobe: 3 years (preferred)
• Casino Surveillance/Security: 2 years (required)

Licence/Certification:

• AGLC Certs (AML, ProTect, ProServe, Deals Us In 1 & 2) (required)

Work Location: In person