Sw Quality Leader For Ebo

You will be working closely with the Product Owner, Architect, Scrum Master, Design Lead, Testers, Future Offer Manager and Project Manager. The Quality Leaders’ mission is to ensure offer development projects deliver what is promised to the customer reaching quality excellence in Offer Creation. The Quality Leader monitors the future offers in their portfolio and drives any actions required to ensure customer satisfaction. This particular position is responsible for the project quality and customer satisfaction of our EcoStruxure Building Operation Software, which is an open and scalable Building Management software platform for large buildings.

Responsibilities & Key Tasks

Offer Quality

• Support the Tech Support and R&D teams on any offer quality aspects.
• Deploy best practices of Schneider Electric in terms of SW Quality Fundamentals.
• Manage customer escalations using the 8D method.
• Implement Schneider Electric quality processes for new and existing offers.
• In the Issue Review Board, drive escalated quality issues on a cross-functional level applying problem solving methods.
• Drive the lessons learned process and implement best practices based on the field performance and experience.
• Manage regular follow up and analysis of SW performance through defects, SQI, dSQI, etc.

Help capturing and analyzing field quality experience and feed offer development for continuous improvement.

Project Quality

• Ensure that Offer Quality is built into each new project to make sure satisfaction is reached for potential future customers, i.e. following the Offer Lifecycle management, OLM.
• Guarantee that the Voice of Customer is well collected and analyzed to provide robust and ranked customer requirements, including Critical to Quality aspects, to the project team.
• Make the synthesis of lessons learned on product development and drive the feedback loop to the impacted stake holders.
• Define Offer Quality Goals during project lifecycle to include all aspects affecting customer experience.
• Support the deployment of new project processes following the Agile method, including Quality aspects in the PI planning, offer safety, document review, etc.
• Make sure that risk identification, assessment and mitigation plans are managed and updated in the project (assist the Project Manager or lead by delegation).
• Support and coach the project team on methods and quality tools needed to reach Robustness, Customer satisfaction, and Quality targets.
• Prepare the quality summary for each Milestone review and propose Go/No go decision.
• Define the EWS (Early Warning System) together with Technical Support, Continuous Engineering, Offer Manager before product launch.
• Travel up to 15%.

• Bachelor’s degree in software quality, Electrical or Electronics Engineering, Computer Science, Industrial/building Automation or similar field of studies.
• Minimum of 5+ years of enterprise software development and testing of inhouse and Brand labeled SW.
• Good knowledge of programming languages / scripting languages and tools such as C++, C, C#, .Net, Go, MySQL, Java, Javascript, Typescript, Python, HTML, XML is a big advantage.
• Good knowledge in SW Cyber security IEC62443-4-1 standard is a plus.
• Customer application knowledge is a plus.
• Release Management knowledge in Agile.
• Proven work experience in software quality assurance
• Problem solving methods and statistics (8D, 5 Why, Ishikawa, …).
• Strong quality process knowledge related to Software development in an Agile project environment.
• Software Verification and Validation knowledge.
• Lead using your Quality authority in the organization without direct reports and with the ability to build cross team relationships.
• Leadership skills and ability to mobilize cross-functional activities.
• Broad technical understanding.
• Strong customer focused mindset.
• Good influencing and convincing habits.

What do we offer you?

When you work for Schneider Electric you work for a company focused on its people. We are proud to promote diversity, inclusion, people development and work-life integration!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

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