Swatch Store Manager | Chadstone

The Role

As Store Manager, you will play a key role in the success of this amazing NEW store by leading a high-performing, positive, and customer-focused team. You will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.

• Lead by example, being hands on, consistently motivating the team to achieve sales targets
• Manage team performance, providing coaching and addressing any issues proactively
• Develop team capabilities through ongoing training and support
• Ensure compliance with all company and brand policies and procedures
• Manage staff rosters and oversee Time & Attendance
• Complete and distribute daily reports to relevant stakeholders
• Receive and reconcile inventory, reporting discrepancies
• Conduct regular quality checks on stock and ensure accurate stock handling procedures
• Support recruitment efforts and interviews
• Deliver comprehensive inductions and follow-up training for all new hires
• Ensure customer service standards are consistently met and enhanced
• Resolve elevated customer complaints with professionalism and care

Skills & Experience

• 3+ years in retail Store Manager role within a high volume store
• High skill set in driving sales and achieving KPI’s
• Experience with rostering, staff management and other day to day operations
• Highly developed in customer service
• Skilled in providing feedback
• Excellent oral and written communication skills
• Sound administrative skills and training experience
• Organised with fantastic time management skills
• Building and sustaining professional working relationships
• Strong analytical and problem solving skills
• Computer literacy skills (Word, Excel, PowerPoint)

Benefits

• Collaborative and supportive culture
• Generous employee discount across all Swatch Group brands
• Employee referral program with the opportunity to earn a cash reward
• Access to our Employee Assistance Program
• Comprehensive income protection insurance
• Novated leasing opportunities for electric vehicles
• Extensive professional Learning and Development program
• Annual bonus potential and incentives on top of your base salary
• Complementary Swatch loan watch

How to Apply

Click APPLY to submit your application.