Sydney Airport - Passenger Service Officer

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Introduction:
At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.

Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel journeys memorable for passengers.

Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we grow stronger together as a team:

• Safety First, Always – every decision is made with safety front of mind.
• Lead with Care – respect and support for every colleague and customer.
• Stronger Together – working as one team with a shared purpose.
• Own the Moment – bringing accountability and pride to every task.
• Fuel Potential – thinking outside of the box, turning ambition into impact, today and tomorrow.

How we support you
We’ll support your growth with ongoing career training and development through our in-house programs, and you’ll also enjoy access to discounts and benefits across travel, retail, lifestyle and more - from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others.

Mandatory requirement
The role requires the ability to obtain and maintain an Aviation Security Identification Card (ASIC). To be eligible, you must hold valid photo identification and successfully meet all background and security clearance requirements.

Description:
As a Passenger Service Officer, you’ll assist passengers with reduced mobility throughout their airport journey.

This is a highly physical role, with lots of time spent walking, pushing wheelchairs, and assisting passengers with luggage.

Your work will include:

• Escorting and assisting passengers with mobility needs
• Operating lifting devices such as an eagle hoist
• Supporting passengers with baggage and airport navigation
• Ensuring accurate and complete task reporting through Star’s allocation system
• Representing both the airline and Star with empathy and professionalism

We’re looking for someone who is empathetic and highly aware of their surroundings, with good physical fitness to meet the demands of the role. You should be patient, dependable, and able to adapt to changing priorities while always putting the needs of passengers first.

Skills and Experiences:
The ideal candidate:

• Clear communication and good interpersonal skills
• A valid driver licence
• Experience with special needs or reduced mobility persons - desirable
• Experience within the Aviation/Airline industry - desirable
• Excellent organisation & time management skills
• Strong ability to multi-task, prioritise and meet deadlines
• Able to work well in a fast paced team environment
• Caring approach to dealing with people
• Customer focus to deliver exceptional service
• Ability to adapt to changing priorities and situations
• Calm under pressure

Due to the high volume of applications, only those that are progressed to the next stage of the recruitment process will be contacted.

Successful applicants may be invited to our upcoming assessment centres on either the 20th of October or 17th of November.

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