Sydney Airport - Passenger Service Officer

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Introduction:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!

At Star Aviation, we’re not just filling roles — we’re building a team of people who embody the spirit of our brand and take pride in representing both our company and our customers.

We’re proud to be big enough to manage – with the capability, experience, and professionalism to keep operations running smoothly at some of Australia’s busiest airports.

But we’re also small enough to care – which means you’ll be recognised, supported, and genuinely valued every step of the way.

If that sounds like the kind of team you want to be part of — we’d love to hear from you.

Description:
As a Passenger Service Officer, no two days will be the same, where you will be responsible delivering Passenger Reduced Mobility (PRM) services, assisting and guiding special needs customers throughout their journey of the Airport, ensuring they arrive in a safe and timely manner to their destination. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks.

Key responsibilities of the role:

• Queue Controlling
• Pushing passengers that require wheelchair assistance in wheelchairs
• Complete any relevant documentation
• Provide accurate information to passengers
• Operate any lifting devices, including Eagle Hoists, in accordance with Airline approved transfer methods, to assist wheelchair passengers
• Provide assistance to passengers that have their own personal wheelchair in transferring, in accordance with Airline approved transfer methods (from wheelchairs back to personal devices and vice versa)
• Provide assistance to wheelchair passengers in manuevering luggage from the baggage belt onto a trolley
• Collect and ensure that relevant equipment (wheelchairs, E-Caddy etc) are collected from around the Airport to ensure it is in the required locations and stored effectively
• Provide assistance to customers in finding family or friends who are collecting them at a drop-off point within the boundaries of the airport as requested by the passenger

Skills and Experiences:
The ideal candidate:

• Clear communication and good interpersonal skills
• A valid driver licence
• Experience with special needs or reduced mobility persons - desirable
• Experience within the Aviation/Airline industry - desirable
• Excellent organisation & time management skills
• Queue Controlling Experience - desirable
• Strong ability to multi-task, prioritise and meet deadlines
• Able to work well in a fast paced team environment
• Caring approach to dealing with people
• Customer focus to deliver exceptional service
• Ability to adapt to changing priorities and situations
• Calm under pressure

On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business. You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more!

Due to the high volume of applications, only those that are progressed to the next stage of the recruitment process will be contacted.

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