System Administrator – Level 3 (Remote / Msp)

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Techmeister Private Limited is a rapidly growing IT services company that provides white-label Helpdesk, NOC, and Dedicated Engineering solutions to Managed Service Providers (MSPs) across the United States. Our team works as an extended technical arm for MSPs, ensuring high-quality service delivery and end-user satisfaction.

We are looking for a highly skilled Level 3 System Administrator with strong technical expertise and experience working within MSP environments. The ideal candidate should be capable of handling advanced infrastructure tasks, managing client escalations, and mentoring Level 1/2 engineers.

Key Responsibilities:

• Provide Level 3 remote support and resolve escalated issues from MSP partners.
• Manage and maintain Windows Server and Desktop environments for multiple client infrastructures.
• Handle Active Directory, DNS, DHCP, File Servers, and RDP Servers at an advanced level.
• Administer and support Office 365, Exchange Online, and Azure services.
• Implement and manage Backup & Disaster Recovery systems.
• Work extensively with RMM and PSA tools such as Atera, NinjaOne, Kaseya, ConnectWise, etc.
• Monitor client environments proactively to identify and resolve potential issues.
• Coordinate with MSP teams to ensure smooth operations and timely escalations.
• Maintain strong and clear communication with U.S. clients and internal teams.

Required Skills & Experience:

• 3–5 years of hands-on experience as a System Administrator or equivalent.
• Mandatory experience working with MSPs or in a multi-client managed IT environment.
• Deep understanding of Windows Server Administration, Active Directory, Azure, and Office 365.
• Strong knowledge of RMM tools, ticketing systems, and remote monitoring.
• Experience in Backup & Disaster Recovery, Patch Management, and Endpoint Security.
• Excellent communication skills and ability to work independently in a remote setting.

Preferred Qualifications:

• Microsoft / Azure / CompTIA certifications (MCSA, AZ-104, etc.)
• Scripting knowledge (PowerShell, Bash, etc.)
• Familiarity with IT documentation platforms and automation tools.

Work Schedule:

• Shift: Night Shift (U.S. Time Zone – typically 6:00 PM to 3:00 AM IST)
• Work Mode: Remote (India)

Job Type: Full-time

Pay: ₹30,000.00 - ₹90,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Application Question(s):

• Rate your English on the scale 1-10 ?
• Do you have MSP Experience & all of their Tool Set like RMM, Ticketing etc ?
• What is your Current CTC & Notice Period Time ?

Work Location: Remote