System Support Specialist Team Lead

System Support Specialist Team Lead

Department: Treasury Board Secretariat

Location: Charlottetown

Position: Full-Time 100% Position (Commencing Immediately)

Employment Type: Classified (Permanent) - UPSE

Hourly Salary Range: $30.84 - $36.69

Annual Salary Range: $60,138 - $71,546

Pay Level: 14

Bi-Weekly Hours: 75.0 hours bi-weekly

Posting ID: 165794-1124TBPO

Closing Date: Monday, December 16, 2024 5:00pm

Open to: Public

The is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

What we offer:

• Flexible working hours
• Health and dental benefits
• Pension Plan
• Up to $2,500 annual training funds
• 3 weeks paid vacation annually

Our Vision: Forward-looking people, service, and technology.

Our Mission: Our Team proudly delivers quality IT expertise and advice with our partners to make citizen and business-centric service possible.

This System Support Specialist position is focused on the planning, support, and day-to-day administration of ITSS’ end-point management and software packaging and deployment systems. This position is also responsible for technical support of provincial IT assets, which would include but not limited to desktops, laptops, tablets, printers, servers and network equipment within all government facilities across the province including schools and health facilities. This position is also responsible for providing installation and support of Government-owned applications. As well, this position will assist in the support and troubleshooting of Government’s Wide Area Network. All staff are client driven, working towards maximizing the return on IT investment.

Duties will include but are not limited to:

• Provide technical support services on site;
• Troubleshoot technical issues using remote applications to resolve client’s issues;
• Diagnose, identify and resolve computer problems with a wide variety of hardware, software and corporate applications;
• Image, configure and troubleshoot all computer hardware and devices used throughout government;
• Respond to client requests for assistance with IT related problems;
• Provide support via telephone and email for end users who are experiencing IT related problems;
• Escalate, track and provide follow up on unresolved problems with technical staff or service contractors;
• Monitor, maintain and optimize all Local Area Networks (LAN) throughout the province ensuring that the service availability of all communication devices are at optimum level and provide recommendations to minimize problems;
• Install and assist with troubleshooting switches, endpoint devices, uninterruptible power supply (UPS) devices and other network devices;
• Address unresolved incidents effectively and efficiently;
• Other related duties.

Minimum Qualifications:

• Must have a university degree or college diploma with major course work in networking or a discipline related to the position;
• Designation of A+ Certification is required or a MicroSoft MCP in Windows 2007 or later;
• Considerable experience in the IT industry;
• Demonstrated equivalencies will be considered;
• Ability to assess and analyze client requests and propose effective solutions;
• Proficiency in both official languages is considered an asset;
• Ability to analyze systems hardware and software problems, provide, recommend and/or implement solutions;
• Must have use of a reliable vehicle on a daily basis with appropriate insurance coverage;
• Ability to communicate effectively both orally and in writing;
• Effective interpersonal skills, judgement, dependability and reliability;
• Professionalism – desire to keep abreast of trends and developments;
• Applicants must have a good previous work and attendance record;
• The successful applicant must provide a satisfactory Criminal Records Check prior to beginning employment;
• Additional relevant education and experience will be considered an asset.

This competition may be used to fill future job vacancies.

Preference will be given to UPSE Civil Employees as per the UPSE Civil Collective Agreement

Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided.

We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted. Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.O. Box 2000, Charlottetown, Prince Edward Island, C1A 7N8. Applications may be sent by fax to (902) 368-4383. IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE. Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site at www.jobspei.ca. Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone (902) 368-4080.

No. 6 on Forbes’ list of Canada’s Best Employers 2024

The Public Service is inspired to make a positive impact and proud to shape the future of our Island Community.

Job Types: Full-time, Permanent

Pay: $60,138.00-$71,546.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Language training provided
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person