Systems Administrator – Client, Clinical And Quality Systems

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Who are we?

Formerly Australian Greek Welfare Society Originally established in 1972 as a vital support service for the first wave of Greek migrants, PRONIA has been striving to build a strong and connected community. PRONIA means ‘to provide’ or ‘make provision for’ in Greek but also means more than that. Its deeper connotations of ‘care’ and ‘forethought’ lie at the heart of our mission.

Today, PRONIA continues its mission by helping to support our older generations by building community connections and developing programs to address new and emerging needs. PRONIA delivers culturally appropriate services to the Australian Greek and wider community. We encourage a whole family approach at PRONIA. We can help you, your parents and your grandparents to live independently for longer and build a strong community together.

Over the years, PRONIA has grown into a leading organisation delivering in-home and community aged care, family support, mental health, disability services, and community education.

We are committed to providing culturally inclusive and respectful services by:

• Supporting people from diverse cultural and language backgrounds
• Providing interpreters and translated information where possible
• Respecting cultural traditions, beliefs and preferences
• Ensuring our staff are trained in cultural awareness and inclusion

What you will be doing

The System Administrator – Client, Clinical and Quality Systems is responsible for the effective management and continuous improvement of PRONIA’s client, clinical, quality and operational information systems, including Visual Care.

Working collaboratively with operational leaders, the role ensures systems support high-quality service delivery, regulatory compliance, operational efficiency and positive participant outcomes.

The role will provide expert advice on business systems, analyse business requirements and lead the implementation of system improvements that enhance workflows, data quality and organisational performance.

You will play a key role in ensuring PRONIA’s systems remain secure, reliable and aligned with legislative requirements, funding obligations and organisational priorities.

Key Responsibilities

• Manage and optimise organisational systems to support effective service delivery, quality and compliance.
• Lead business analysis and process improvement, identifying opportunities to streamline processes, automate tasks and improve organisational efficiency.
• Translate business needs into system solutions, working with operational teams and vendors to deliver effective technology improvements.
• Oversee system configuration, upgrades and implementation of new functionality and enhancements.
• Develop and maintain reporting, dashboards and data insights to support informed operational and executive decision-making.
• Ensure data quality, security and governance, including compliance with legislative, funding and organisational requirements.
• Provide system support and user training, building staff capability and promoting effective use of organisational systems.
• Manage software vendors and technology partners, including system performance, licensing, enhancements and service delivery.
• Support information security, privacy, business continuity and risk management across operational systems.
• Drive continuous improvement and innovation, ensuring technology solutions deliver value and support the organisation’s strategic priorities.

Mandatory Requirements

• Degree in Information Systems, Business Information Systems, Information Technology or related discipline; or Equivalent combination of qualifications and extensive experience.
• Current Australian Driver Licence and access to a reliable motor vehicle.
• Current National Police Check and Working with Children Check (or the ability to obtain prior to commencement) and at the required intervals.
• Must not be subject to any Worker Screening Exclusion, Banning or Disqualification Order under applicable Commonwealth or State legislation, including the Worker Screening Act 2020 (Vic).

The ideal candidate will have

• Demonstrated experience in business systems administration, business analysis and process improvement with experience using or administering Visual Care.
• Strong analytical, problem-solving and stakeholder engagement skills, with the ability to translate business needs into practical technology solutions.
• Experience with data management, reporting, dashboards and business intelligence.
• Experience coordinating system implementations, upgrades, testing and enhancements.
• Experience managing software vendors, technology providers and service relationships.
• Strong understanding of data security, privacy, governance and ICT requirements.
• Excellent written and verbal communication skills, with the ability to support and train system users.
• Experience in digital transformation, automation or technology-enabled change will be highly regarded.
• Experience working in a regulated, compliance-driven or human services environment will be advantageous.
• A proactive, collaborative and solutions-focused approach, with a strong commitment to continuous improvement and innovation.

What we offer

• Full-time, permanent role based in Brunswick – (some travel to alternate office as needed).
• Remuneration is in accordance with the SCHADS Award, dependent on qualifications and experience.
• Salary Packaging up to $18,500 per annum.
• Access to EAP

How to apply:

If you are interested in applying for this role, please submit your resume and a cover letter via our careers page:

https://jobs.swagapp.com/jobs/organisations/61c77df3-7562-423c-a7ff-eb07b0503de7

Position Description:

https://drive.google.com/file/d/1BhVCv2VHofh6qaDTaX0O_xxE-wTBz_kV/view?usp=sharing

For further information regarding this role, please contact the People and Culture team on (03) 9388 9998 or email hr@pronia.com.au

Applications close by 9th October 2026

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.