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Trumpf Inc

Systems Support Specialist

Posted on Nov. 26, 2024

Chicago, United States of America
54081.0 - 68479.0 USD (yearly)

Full Time

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.

The System Support Specialist is responsible for supporting service engineers and third-party integrators (i.e., STOPA) at final stages of system integration (machines, automation, and storage), and is responsible for system acceptance, providing on-site training and production support. A successful System Support Specialist ensures excellent customer experience from system acceptance to operation.

Principle Duties & Responsibilities

Operate fully automated systems comprised of various technologies (Laser, Punch, and Bending), storage systems (STOPA and TruStore), and software (Oseon and Boost)
Troubleshoot automation related issues and help resolve the problem in coordination with Service and Applications
Train customer operators on-site in the daily operation of systems Ensure customer satisfaction by delivering final product in fully functional state
Primary contact for customers on system-related questions and issues
Work in close cooperation with Smart Factory Project Managers, Application Engineers, Software Support Engineers and all different process owners in technical service
Provide consulting & analysis to improve customer production processes based on quantitative and qualitative assessment
Provide management level professional post-mission reports to staff and customers
Travel requirement is up to 100%, including overnight national and international travel

Experience

Strong knowledge and experience in TRUMPF machines, automation equipment, and their operation. Operating knowledge of TruBend Cell 5000 is a plus. Strong aptitude or knowledge of sophisticated technical machine systems. Excellent communication skills required due to intensive contact with customers.

Education

A minimum of 2-year technical school degree with a solid math background required or equivalent education and work experience.

TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at

HRgeneral@us.trumpf.com

. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

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