Talent Mobility Advisor

Position Summary: The TMA is an extension of the client’s GMS function and is responsible for consulting on pre-assignment relocation benefit packages with the client’s Human Resources and management teams. The TMA also acts as the main point of contact for policy exceptions and escalations. The TMA will also collaborate with SIRVA’s operations team to ensure authorization processes are completed timely and effectively.

Functions and Responsibilities:

• Partners with client HR and line management on relocation/assignment issues impacting the employee and family. Aid with managing exceptions and escalations. Remains a point of contact for addressing inquiries and offering solutions as issues arise throughout the relocation/assignment lifecycle.
• Assists HR and line management in determining the appropriate mobility solution/program for each relocation/assignment scenario. This may include conducting intake meetings, educating stakeholders on the end-to-end initiation process (eg. steps, stakeholders, systems, approval requirements, data requirements), providing policy counseling and guidance on policy selection, delivering costing analyses, researching immigration timelines/challenges, and reviewing payroll solutions.
• Acts as the primary point of contact for HR and line management for assistance with navigating overall process and systems. This includes fielding questions, trouble-shooting issues and developing workarounds to expedite steps as necessary, reviewing assignment documentation such as cost projections and letters of assignment for reasonableness, monitoring approval processes, conducting pre-determination briefings and managing expectations.
• Partners closely with SIRVA Consultants to effectively transition new authorizations and provide guidance to them throughout the relocation/assignment lifecycle.

Qualifications:

• Minimum 5 years’ experience administrating relocation policy required
• Tax experience is essential
• Domestic and International relocation counseling experience preferred
• 1-3 years’ experience in a client facing role preferred
• Ability to identify potential problems and develop creative solutions
• Excellent listening skills and consultative skills
• Strong interpersonal skills; ability to interact with individuals at various levels
• Excellent written and verbal communication skills
• Strong organizational skills, the ability to function as part of a team while acting as a self-starter
• Ability to manage deadlines, multi-task, and operate in a fast-paced environment
• Strong presentation skills, business etiquette, and phone skills
• Ability to deal with ambiguity in an effective manner
• PC proficiency – Word, Outlook, Excel, PowerPoint, and job-related systems
• Strong preference for overseas work/living experience
• Strong preference for secondary language skills.

Education and Certification Requirements
High School Diploma Required Bachelor’s degree Preferred and/or GMS Preferred.

Apply Now
If this sounds like your type of role, then please submit your application via the APPLY now option and complete all necessary information.

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.