Team Lead, Clinical Engagement Specialist

About Teckro

We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients.

That’s where you come in. We’re offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved.

Could you be our newest Teckronaut?

What you’ll Do:

The Team Lead will support and perform the duties of Clinical Engagement Specialists as required, while also providing leadership and day-to-day guidance to the team. The role serves as the primary point of contact for team questions, operational queries, and internal stakeholders, representing the CES function.

Additional responsibilities include prioritising and coordinating team workloads, escalating issues to management when they cannot be resolved at team level, and overseeing the ownership and maintenance of team guides and documentation. The Team Lead is also responsible for supporting new team member onboarding, training, and ongoing mentoring and work QC as well as coordinating review activities as required to ensure quality and consistency of deliverables.

• Identify and draft engagement campaigns and alerts/surveys for use across Teckro, to include study role specific campaings, therapeutic area campaigns and other campaigns or alerts that will add value and ensure consistency and success of studies on Teckro.
• Work closely with Engagement Project Managers to develop and implement study engagement plans based on study team objectives and document recommendations.
• Help tailor engagement plans for multiple study team roles and regions, as applicable, to deliver premium service for studies using Teckro communication tools.
• Draft targeted Alerts and Survey messaging as needed in support of developed campaigns for sites, CRAs and study teams.
• Schedule and distribute targeted Alert and Survey messaging, ensuring standard QC process is followed as intended.
• Perform data quality review of Alert listings and reports, prior to Alert distribution.
• Work closely with relevant internal teams to update them on messaging plans and to address questions related to the intended audience and content of the messages.
• Maintain careful documentation of Alert messaging sent, including timing, study, audience, etc.
• Undertake other duties in-line with business requirements as required and requested.

The Ideal candidate will have:

• 2+ years clinical research experience which could site coordinator, CRA, study team, pharma, CRO roles or similar demonstrating strong foundation in clinical trial processes.
• Basic understanding of marketing principles to craft engaging content and utilising segmented communication stragegies for diverse audiences.
• Proficiency in producing clear, compelling, and engaging content tailored for specific audiences.
• Exceptional analytical and logical skills with highly developed critical thinking, problem-solving and decision-making skills.
• Familiarity with Microsoft Office Suite, including basic skills in Excel for data analysis, PowerPoint for presentation creation, and Word for document drafting.
• Highly motivated and organised individual who is adaptable and flexible.
• Extreme attention to detail and accuracy even when balancing multiple projects.
• Strong communication and interpersonal skills with confidence to ask for clarification or guidance, as needed.
• Ability to manage multiple tasks concurrently and meet tight deadlines.
• Ability to work on one’s own initiative, whilst also being able to take direction.

Qualifications Required:

• Degree in related field(s); or equivalent combination of relevant work experience and education.

Location and Travel:

(Dublin)

• • Hybrid role currently this is set to 2-3 days per week onsite - Dublin City Centre, Ireland
  • Our Dublin City Centre offices are located less than 3 mins for Pearse St Dart Station and beside the Alex Hotel, making it accessible for all major transport.
  • We also offer flexible start/ end times, allowing your schedule to suit your lifestyle
  • Note: Regrettably we cannot offer work permit sponsorship for this role .To be considered, you must currently be based in Ireland and already hold the necessary legal permissions to work here.

Teckro Benefits:

• 25 days holidays, entitlement increases with length of service
• Pension, available immediately upon joining Teckro
• Healthcare
• Life Insurance
• Share Options
• 50% Maternity leave pay after capped length of service
• Paid Paternity leave scheme
• Bike to Work/ Tax Saver Scheme
• Gym/Wellness Allowance
• Sports and Social Club

We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you!

By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro’s use of your personal information.