Team Leader - Call Centre

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Introduction:
About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Description:
Are you ready to take the lead in a fast-paced, people-first environment where customer experience is everything? At Orikan, we’re looking for a passionate and driven Customer Service Team Leader to guide a high-performing team of inbound professionals and help shape the future of service excellence.

This is your chance to step into a pivotal role where your leadership will directly influence team culture, performance outcomes, and customer satisfaction. Whether your background is in contact centres, retail, or another customer-focused setting, if you’ve got the energy to coach, inspire, and deliver results—we want to hear from you.

What Makes This Role Special

Influence & Inspire: Lead a team of dedicated Customer Service Representatives who are committed to delivering exceptional service and help them thrive.
Drive Performance: Use your leadership skills to motivate, coach, and develop your team to meet KPIs and exceed expectations.
Make an Impact: Be part of a business that values innovation, accountability, and continuous improvement.
Challenge & Grow: Step into a vibrant, fast-moving environment where your leadership will shine.

Skills and Experiences:
What You’ll Bring to Orikan

Proven ability to lead and manage teams and workflow processes.
A natural motivator with a track record of driving performance and engagement.
Experience in coaching and developing individuals to achieve targets.
Strong understanding of performance management and feedback frameworks.
Excellent time management and organisational skills.
A customer-first mindset with strong internal and external stakeholder focus.
Outstanding communication skills—verbal and written.
Confidence in navigating interpersonal dynamics and resolving conflict.
Professionalism in every interaction, across all levels of staff, clients, and customers.

This is more than a job—it’s a career opportunity to grow, lead, and thrive in a supportive and dynamic environment. If you’re ready to take the next step and lead with purpose, apply now and join the Orikan team!