Team Leader - End User Services (Christchurch)

• Lead and empower a technology team of experts in their field
• Addington office based
• Salary $131,727 + 5 weeks' annual leave and a suite of additional benefits

Mo m tou - Our Organisation

At K inga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for K inga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for M ori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Te Whiwhinga Mahi | Our opportunity

In this role, you will have overall responsibility for leading a team of service desk technicians and end user technology engineers. You will direct and manage day-to-day work ensuring alignment with operational and security policies and processes and performance frameworks.

The team provides service between 7am - 5pm, which requires working in office five days a week. There is some travel involved between sites within the region.

Ng pumanawatanga ou - What you will bring

With your extensive technical working knowledge of how systems are integrated in ITSM environment, ServiceNow, Apple iOS and projects applying continuous improvement, you will bring:

• Technical expertise in ITSM platforms such as ServiceNow and experience implementing and managing continuous improvement initiatives.
• Solid experience leading Service Desk, End User Technology or customer service-oriented teams, delivering efficient service delivery while driving adherence to SLAs and operational best practices.
• Comprehensive understanding of enterprise IT environments, particularly within large and complex organizations, ideally in the public sector.
• Advanced knowledge of Microsoft Operating Systems, Oracle applications, and mobiles technologies such as Apple IOS.
• Demonstrated focus on customer service excellence, with the technical aptitude to analyse business needs and ensure systems and services meet end-user requirements.
• Exceptional communication skills, including the ability to translate technical issues into clear, actionable information for partners and stakeholders.
• Experience in leading high-performing technical teams, with demonstrated success in coaching, mentoring, and motivating staff to deliver exceptional results.

This role is ideal for a leader who thrives in technical problem-solving, embraces complexity, and is committed to optimizing end-user experiences through robust and scalable solutions.

Nou te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits

As a K inga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

O T tou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tuhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via Kaingaora.recruit@kaingaora.govt.nz

For a confidential discussion, please contact enna.cecilio@kaingaora.govt.nz

Applications close at 11:55pm on Sunday, 19 January 2025. We will review applications as they are received - so apply now to avoid disappointment.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.