Team Leader - Operations

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Contact : 9353053613

Job Description :

● Ensure Hub opening & closing is done as per operational standards and requirements.

● Supervise the Sorters who receive the shipments.

● Planning as per available resources and allocating shipment for bike and van deliveries.

● Ensure all team members are trained and are aware of operational standards.

● Sorting shipment as per defined routes.

● Create the Runsheet/Pickup sheet and assign daily work to WM’s.

● Prepare Reports; Check and revert on mails.

● Execute ERP Transaction.

● Prepare and share Day End reports.

● Collection of cash, accounting and reconciliation with ERP.

● Participate in delivering the shipment/pickup as per operational requirement to the customer

when required.

● Take ownership of the team assigned to him in terms of motivation, control attrition, handle

grievance, grooming, zero customer escalations, training, coaching as per OKR.

● Adhering & supporting the organization into seamless adoption of new policies & processes.

● Track undelivered shipment in ERP and call customers to identify reasons for non-delivery.

● Track wish masters performance on a real time basis to ensure all deliveries are completed as

per plan.

● Provide support to the Wish Masters enroute and take necessary actions.

● Ensure unexplained Zero stock variance at the hubs on a daily basis.

● Achievement of Key Performance Indicators of TL as per company’s goal.

Job Type: Full-time

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person