Team Leader Protective Services

About the role

Mater is seeking a Team Leader within our Protective Services team based at our South Brisbane campus. This is a permanent full time, 38 hours per week.

As the Team Leader of Protective Services, you will be responsible for high level safety and security across the Mater Hospitals to ensure the safety of all persons and property by patrolling campus grounds and ancillary buildings and undertaking appropriate action as per relevant guidelines and protocols in the event of a security breach.

Salary range: $38.01 - $41.57 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

• Provide support and leadership to Protective Services Officers to develop them in their performance of day to day activities to build a strong team environment with shared goals
• Provide subject matter advice to key stakeholders on issues impacting on Mater and other stakeholders service delivery due to portfolio’s business operations
• Recommend new procedure and approaches to safety and loss prevention based on reports of incident accidents and other relevant information
• Support the management of compliance and risk, in part by ensuring that audits are completed in a timely fashion and endorsed recommendations implemented
• Identify, investigate and refer fraudulent or criminal activity within Mater. In the absence of the Manager, Protective Services, provide sensitive information and reporting as collated to support investigation by internal and/or external authorities
• Guides, coaches and provides rapid, respectful, constructive feedback to team members in relation to their performance and behaviour

About you

• Hold a current Security Officer / Crowd Controller Licence (mandatory)
• Certificate 3 Security Operations / Guarding (desirable)
• Fire Safety Advisor certification (preferred)
• Minimum 5 years in Protective Services/Security positions overseeing staff
• Current Driver’s License
• Excellent verbal and written communication skills
• High Customer service orientation and a proven ability to build strong client and customer relationships
• Team Leader/ Co-ordinator experience in similar role (desirable)
• Knowledge of risk management in accordance with AS/NZS ISO 31000:2009 Risk (desirable)
  
  

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close Thursday 25th June 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.