Team Leader Service Customer Agents

NCE – Service – CSM SE/FI

The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. The service customer agent -team is the link between the customer, Vestas and Service Customer Management in Vestas. The team supports and communicates solutions to our customers, handling the customer relationship, and seeking aftermarket sales. The team handles the customer's request at the required service level and makes sure we deliver according to the contracts and meet customer expectations. The Service is a growing area within Vestas, and you will be involved in an exciting journey.

This role's primary location will be the Vestas headquarters in Vaasa, Finland

Responsibilities

As a Team Leader you will have an important role in supervising a team of Service Customer Agents. As a Leader it is your role to have the overview and ensure the right prioritisation, as well as ensuring that the team has the right level of knowledge and understanding.

Your scope of work will be:

• Supporting your team
• Coordinating the first-line customer communication, execution to the scope of contracts and customer commitments
• Drive development of processes related to tools and work tasks within the team
• Handling daily people management
• Taking care of escalated matters
• Handling communication within, to and from your team
• Handling development of individual members of the team and the team as a whole
• Participate in customer meetings and internal meetings as the face of Customer Care department

Qualifications

• A mindset for developing both people and business
• Previous leadership experience and experience working in a customer-facing, customer service or technical support position.
• Fluency in verbal and written English and Finnish. Skills in other Scandinavian languages is an advantage.
• Proven skills in delivering a good customer experience in a cost-efficient way and on budget
• Experience with ERP, CRM and SAP is an advantage

Competencies

Since this role is partly operational it is important that you thrive in a fast phase environment where you will be expected to show good examples in internal collaboration, networking, and execution. You are a leader with the ability to motivate, guide and develop people with various experience and competence levels.

Furthermore, we believe you are/have:

• A positive approach with a can-do mind set and true motivation towards giving the customer a great service experience. A people person who can see the customers' perspective
• Systematic and organised
• Solid professional communication skills with the ability to connect with various stakeholders both internally and externally
• Skilled in maintaining focus in a time-sensitive setting and can handle peaks and a heavy workload

What we offer

A job with meaning where you will get the opportunity to support us solve one of the most important global issues of our time - ensuring a more sustainable future.

We have an open working culture, characterized by living the company values. You will have the opportunity to work in a constantly evolving industry with motivated and engaged colleagues.

Additional information

Location: This role's primary location will be the Vestas headquarters in Vaasa, Finland

If all the above matches your interest and qualifications, please apply no later than 24th of August 2025.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.