Team Leader(Auckland Airport)

About Us:

Global Exchange is a leading multinational company specialising in currency exchange services, operating in over 29 countries worldwide.

We are rapidly expanding in New Zealand, and we are looking for SRs -Customer Servise Representative for the Auckland airport to support this growth.

The Role:

The Team Leader manages and supervises the team, ensuring compliance with Company procedures to provide excellent customer service. They seek to optimize the team's effectiveness and efficiency, acting as a point of reference for the CSRs.

Key Responsibilities:

• Follow up and manage the achievement of the centre's daily objectives.
• Track operations in case there is a loss to identify the causes of the same and in turn see the possibility of targeting the customer.
• Perform surprise checks on different CSRs during the work shift to control the quality and quantity of currency at the counter.
• Transmit the values of the company, as well as the Corporate Culture.
• Ensure compliance with company rules and policies.
• Attend to customers who transmit complaints and fill in the templates, minutes, etc., for the reception of complaints in the cases determined by the Customer Service procedures.
• Leading the CSRs in their own work shift. In this respect, he/she must act as a reference and set an example of the behaviour and attitudes expected in service excellence.
• Draw up the schedules of their CSRs. At the same time, he/she controls the CSR' breaks and authorises the departure from the counter.
• Constantly evaluate their CSRs and give them the corresponding improvement instructions.

Requirements:

• Higher vocational training in sales or administration is an advantage.
• Experience in team management.
• At least two years' experience in sales and/or commercial.
• High level in computing and IT.
• Very good communication and active listening skills.

If you’re ready to take on a rewarding role and help build a team in New Zealand, we’d love to hear from you.

Equal Employment Opportunity (EEO) Statement:

Global Exchange Group is an Equal Opportunity/ Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applications will be treated confidentially and the protection of personal data provided will be guaranteed in accordance with current data protection regulations (General Data Protection Regulation - G.D.P.R. 2016/679).

Job Type: Full-time

Application Question(s):

• Do you live actually in Auckland?
• Do you have legal right to work in New Zeeland?
• How many years of experience do you have in management teams?
• What are your gross annual salary expectation in NZD?

Work Location: In person