Team Manager Communications

Introduction:
Why join Wellington Free Ambulance

Wellington Free Ambulance’s vision is to be a trusted and reliable ambulance service that provides excellence in emergency response and connected services to move our communities to better health.

We’re the only emergency ambulance service for Greater Wellington and Wairarapa and proud of the place we hold in our communities, and the high-quality care that our people deliver every day. As well as providing emergency ambulance services, Wellington Free Ambulance also provides a Patient Transfer Service that transports patients to and from scheduled healthcare appointments, a Clinical Communications Centre answering 111 calls, and Event Medical support to a huge number of community, sporting and festival events. We also teach our communities lifesaving CPR skills through The Lloyd Morrison Foundation Heartbeat Programme.

Wellington Free Ambulance has been described as having a boutique feel due to the specific region we serve. Our region covers an area from Cook Strait in the south to just north of Waikanae around Peka Peka on the Kāpiti Coast. In the Wairarapa, our area goes as far north as Mt Bruce. In total, around 500,000 people call our region home. Thanks to our boutique feel, when you join you become part of our whānau and really do make a huge impact on our communities!

Wellington Free Ambulance is committed to building an inclusive workforce with a focus on equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.

Description:
About the Role
We are looking for a committed and experienced Team Manager to lead operations at the WFA Clinical Communications Centre during rostered shifts. In this pivotal role, you will oversee the safe and efficient management of incoming calls and ensure the timely and appropriate dispatch of ambulance resources.

The TMC plays a key role in supporting high-quality patient outcomes by adhering to established protocols and promoting fair, equitable access to pre-hospital emergency care, as well as scheduled and urgent patient transport. You will also implement best-practice deployment strategies that prioritise the safety of both patients and staff.

TMC’s are expected to be adaptable and cross-trained to provide support across all operational levels when needed. During your shift, you will be responsible for leading your team and managing resources to ensure all ambulance service requests are handled promptly and effectively

What we can offer

It goes without saying you will get fulfilment from your work and a sense of pride knowing that you are working for a not-for-profit that is an iconic part of the Greater Wellington region. We also have more benefits to joining including:

Development opportunities and mentoring to help you progress your career
Staff benefits including Employee Assistance Programme, annual flu vaccinations, life and income protection insurance along with discounted health insurance
Great discounts at a number of supportive businesses across our region

Skills and Experiences:
Who We’re Looking For
We are seeking an experienced Communications Centre professional to step into this leadership role.

The ideal candidate will bring:
Proven leadership experience
Strong working knowledge of CAD, AMPDS, ProQA, and ambulance radio networks (or similar technologies)
Experience in a Communications Centre in an Emergency Services environment

Click here to view the Job Description.

Applications close on 4 June 2024.

If you require further information, please email recruitment@wfa.org.nz.