Find Your Next Job

Team Manager Customer Experience

Posted on July 15, 2026

Ka, India
0 - 0 USD (yearly)

Full Time

Team Manager Customer Experience job opportunity

About Alorica India:

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).

We Serve More than 200 Major Clients Worldwide, Including:

4 of the top 5 wireless providers
4 of the top 8 healthcare companies on the Fortune 500
4 of the top 10 banks on the Fortune 500
5 of the world’s largest retailers
4 of the top 10 largest car manufacturers
10 of the top 20 regulated utility companies
3 of the 5 largest technology companies

Provide customer support and resolve customer queries via call.
Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
Candidate should be flexible to work in 24*7 environments (US Shift).

Must be from international voice back-ground with Retail experience preferred. ·
Min 1+ years of experience in the role ·
Work from office only and rotational shifts ·
Prior experience in managing mid-size operations unit (100-200 employees) ·
Overall 10+ years of work experience in BPO industry ·
Excellent communication (both written and skills), strong business acumen. ·
Excellent knowledge in building content, reports etc. using MS PowerPoint, MS Excel ·
Strong presentation skills (leadership presentation)

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

Tailor Your Resume for this Job

Share with Friends!