Team Manager (M/W/D)

As a Team Manager, you will be an ambassador of the brand. You will take ownership to lead and coach your team, build client relationships, proactively foster the achievement of sales goals and ensure that the highest level of client experience is delivered. You will be responsible to recruit and build highly motivated teams, own their performance and development and secure succession plans. In parallel, you will be responsible for a part of our business (e.g. a product category). You will report to one of the Universe Managers, represent the brand values and demonstrate the Louis Vuitton attitudes toward clients and team members alike. This position is a full-time, permanent role and based in the Vienna store, one of the biggest for our brand in EMEA.

Team Management and Development

• Ensure your team delivers the Louis Vuitton Promise to every client, through demonstrating and modeling the Louis Vuitton values and behaviours. Support them with consistent coaching, identify their development and training needs, and partner with the Field Coach Trainer to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans in collaboration with the Universe Managers, Store Director and HR

• Set effective individual and team goals; proactively assess and manage performance against expectations. Ensure your team contribute to the store and brand business priorities consistently
• Manage and motivate the team to drive business: create a positive and empowering work environment, foster cooperation within the team and between managers

Client and Business Development

• Pioneer a client-centric mindset with your team to ensure client development objectives are met consistently, with a particular focus on developing long-term relationships with our local clientele
• Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situations
• Take ownership of a part of our business (such as a product category) and ensure its commercial success throughout the year.
• Animate and inspire the team on corporate strategy and relevant business information (morning briefings, training, team meeetings)
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation
• Proactively provide the country head office with product recommendations and qualitative feedback based on local knowledge about the market and client needs, leveraging expertise within the team

Be a Role Model for the Team

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales and client interactions
• Lead by example in the management of clients, demonstrating best in class clienteling actions
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect brand standards in terms of grooming and behavior and develop the highest standards of product knowledge

Operations & Floor Management

• Lead by example on the shop floor in a floor manager, host and appointment support capacity and set the tone for a positive team and client experience through your own interactions with clients and team members alike – this is decidedly not an office role
• Ensure business opportunities are maximized through efficient sales floor management, being a visible, proactive support and business driver for both team and clients at all times
• Collaborate with the Operations Manager and relevant head office departments to cultivate a culture of operational excellence throughout your own as well as the wider store team, maintain audit-readiness in your department (inventory and discrepancy management, back of house organization, product flow management etc)
• Maintain an effective store organization as related to staffing levels, daily and monthly team schedule planning, holiday and absence management as well as other administrative processes
• Ensure policies, standards and Louis Vuitton procedures are effectively communicated and implemented

• You have multiple years of experience in managing and developing larger teams and driving business performance in a client-facing environment such as retail or hospitality
• Demonstrated understanding of the luxury industry and client experience
• You thrive in a fast-paced, demanding environment and can maintain a high level of energy throughout the day both for yourself and others
• A strong passion for selling and client service as well as a strong dedication to driving and developing the team and business directly on the sales floor
• You demonstrate a coaching mindset and have excellent interpersonal skills, in particular with regards to training, communication and feedback
• You have a strong business driving acumen and a demonstrated ability to design, implement and follow up on action plans to drive performance
• You possess advanced animation and presentation skills, including the ability to animate workshops and presentations in front of larger audiences in an inspiring and effective way
• You are passionate for the brand
• You have an exceptional sense of ownership and strong work ethic
• Fluent English and a minimum B2 level of German are mandatory, additional relevant languages are a plus