Team Member-Comm. Bank Ho & Support-Ra-Risk Control Unit

JOB DESCRIPTION :

• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).

• Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT

• Digital Adoption for all Retail Asset Clients

• Achieve Cross sell Targets set as per KRA’s

• Quality of Service Request and Resolution as given to customers.

Job requirements:

• Some experience in Customer Service would be an added advantage

• Believes in team work

• Taking ownership of customer issues and taking them to end to end resolution

• Apply best practices and focus on areas of improvement

• Focused towards achievement of own KRAs

• Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.

• Proficiency in WORD and EXCEL/PPT preferred

Eligibility:

• Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.

• Applications can be made for roles in same level or one level above.