Technical Account Specialist

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Technical Account Specialist – Powder

Bailieborough Co Cavan

Lakeland Dairies Co-operative Society Limited (The Group) is the second largest dairy processor on the island of Ireland. The business is complex and ambitious with a milk supply pool of 2 billion litres of milk, drawn from over 3,200 family farms across 16 counties.

With the most modern dairy manufacturing facilities in 6 locations on a cross-border basis, the Group supplies to a broad customer base including some of the world’s foremost ‘blue chip’ companies across the dairy food ingredients, foodservice and consumer food channels on a domestic Ireland, UK, European and global basis. Internationally we export some 240 different products to over 100 countries worldwide.

The Group’s Agribusiness Division (Lakeland Agri) operates a state-of-the-art Animal Feed Manufacturing Facility and is a leading and innovative provider of the highest quality feeds and agricultural inputs to dairy, beef and sheep farmers across the north and south of Ireland.

Lakeland Dairies is seeking a passionate and detail-oriented Technical Account Specialist to join our Food Ingredients team, focusing on our skim milk and powder customer accounts. This is a customer facing technical role where you’ll be the primary point of contact for all quality and technical queries, ensuring exceptional service and compliance across our operations

Key responsilibites:

• Act as the primary technical contact for skim milk and powder customers, managing all complaints and ensuring timely resolution.
• Respond to customer queries on technical and quality issues, maintaining strong relationships and trust.
• Coordinate with the Food Ingredients Division and internal teams on customer complaints, audits, visits and technical queries related to powder production.
• Lead and manage customer audits and visits in the powder factory, ensuring compliance and implementing corrective actions.
• Respond to and close out customer technical non-conformances’ related to audits and/or product in agreed timelines.
• Management and completion of customer questionnaires, product specifications relating to powder production and packaging.
• Maintain and develop the Food Safety Management System for the Powder factory.
• Monitor daily operations to ensure HACCP and hygiene standards are upheld.
• Drive continuous improvement initiatives in collaboration with factory management
• Conduct internal audits on quality, hygiene, and housekeeping.
• Assist in the co-ordination of the CA/PA Management in the Powder Plant
• Set and track goals for improved customer satisfaction.

What We’re Looking For

• Degree in Food or Dairy Science.
• Experience in a Technical/QC role within a regulated food or dairy manufacturing environment.
• Knowledge of HACCP (FETAC/QQI qualification preferred).
• Experience with customer audits and familiarity with GFSI standards, food legislation, and hygiene practices.

Lakeland Dairies Ltd is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us at 049 4364200 or email

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• On-site parking
• Wellness program

Work Location: In person