Technical Customer Support Representative

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SUMMARY:

Provide technical support to customers on turbochargers, including troubleshooting and installation

guidance. Respond to inquiries via phone and online submissions while developing and maintaining

technical support documents related to turbocharger installation and diagnostics.

REPRESENTATIVE DUTIES:

• Deliver technical support to customers via phone and online channels
• Assist the Customer Service and Sales teams with technical questions and requests
• Provide feedback to the Product and Quality teams on potential product issues
• Share insights with the Content team regarding catalog lookup, images, and related

improvements

• Report failure analysis and product improvement recommendations to Quality and Engineering
• Track and report monthly support metrics

EDUCATION: High School diploma or GED (preferred but not required)

WORK ENVIRONMENT: Of f ice and warehouse setting

PHYSICAL/MENTAL REQUIREMENTS RELATING TO ESSENTIAL FUNCTIONS:

• Strong mechanical aptitude and broad knowledge of automotive repair across applications
• Ability to read technical prints/drawings and utilize Rotomaster resources
• Prof iciency with Microsof t Of f ice programs
• Excellent communication skills to explain technical information clearly to customers and internal

teams

• Solid customer service mindset

EXPERIENCE: Knowledge of the automotive af termarket parts industry and experience with automotive

engine repair and diagnostics.

TRAINING: To be provided as required.

SKILLS:

• MS Of f ice,
• Exceptional communications skills
• Ability to work with customers

Pay: $30.00-$36.00 per hour

Experience:

• Automotive repair: 1 year (required)

Work Location: In person