Find Your Next Job

Technical Expert

Posted on Dec. 19, 2024

  • Hobart, Australia
  • 0 - 0 USD (yearly)
  • Full Time

Technical Expert

Tailor Your Resume for this Job


Employment Type

Permanent

Closing Date

2 Jan 2025 11:59pm

Job Title

Technical Expert

Job Summary

Job Description

Focus of the Role

As a Technical Expert, you will work in the TAS Government Radio Network (GRN) 24x7x365 shift Network Shift Operations Control Centre (NOCC), understand their critical communication needs and achieve agreed KPIs. Support for these services include customer communications, processing service requests and perform incident, change, problem and jeopardy management functions.

What You’ll Do

Telstra Enterprise – Enterprise & Business Services helps businesses of all sizes meet their technology needs.

Key Responsibilities:

  • Provide specialist expertise in network performance, analysis and escalated fault finding and resolution with focus on analysis and identifying faults on the supported solutions before they impact on customer service 24*7
  • Diagnose and resolve technical issues affecting the supported solutions, engaging Field Technicians and Major Incident Management as required to restore Service within the contracted Service Level Agreements.
  • Implement Process Improvements through simplification of low value tasks using automations wherever possible.
  • Collaborate with colleagues in the development and implementation of improvements to be implemented across the Radio Engineering ecosystem.
  • Maintain relationships with key stakeholders, including Product owners, Engineering, Field, Operational and Delivery teams.
  • Responsible for producing weekly, monthly, and ad hoc Situational Awareness reports including statistics and graphs to keep the team on track and always progressing forward.
  • A willingness to backfill shifts in the SD/NOCC rotating shift roster 24*7 as required, whilst also being willing to participate in a 24x7 recall roster, for NOCC escalation/support.

About You

Essential:

  • Engineering (Electronics (Radio Communications) qualifications or a minimum of 5 years equivalent full-time experience in the telecommunications industry
  • P25, Radio over IP experience or equivalent
  • Experience in RF with an understanding of various techniques required for two-way radio transmitter
  • Solid understanding of computer systems and network fundamentals
  • Strong prioritisation skills and ability to remain calm under pressure
  • Clear and concise verbal and written skills
  • A passion for Emergency Services and helping the wider community

Highly Desirable:

  • Network and or Systems certifications or industry experience equivalent is desirable but not essential.
  • Experience working in an Operations centre and/or Service Desk environment.
  • Experience working in and contributing to a continuous improvement culture
  • Experience working in strict Service Level Agreement (SLA) based environment with focus on the urgency to drive the response and restoration of incidents.
  • Experience and/or qualifications which show good understanding of Event, Incident, Problem, Jeopardy and Change Management and their role in the ITIL Service Management model.
  • Experience working within Quality Management systems such as ISO9001.

As you know, at Telstra we understand the importance of connecting with family & friends over the holiday period and that is what our team is doing right now. Once they have reset & recharged, they will return to review applications from the 7th of January, 2025. Thank you so much for your patience during this period of time.

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.


Tailor Your Resume for this Job


Share with Friends!

Similar Jobs


City Of Minneapolis City Of Minneapolis

Assistant City Attorney – Civil Litigation

Position Description By the City Charter, the attorneys of the City Attorney’s Office, as a t…

Full Time | Minneapolis, United States of America

Apply 1 hour, 32 minutes ago

The Coca-Cola Company The Coca-Cola Company

Coe Process Manager

The COE Process Manager - Powder processing is responsible for driving innovation and excellence in…

Full Time | Ballina, Ireland

Apply 23 hours, 17 minutes ago

IFF IFF

Technical Documentation & Information Coordinator

Job Summary Our Hanko plant in Finland plays a key role in producing sustainable enzyme solutions f…

Full Time | Hanko, Finland

Apply 23 hours, 19 minutes ago

Aalto University Aalto University

Master’S Thesis Students To Join The Finnceres Flagship

Aalto University is where science and art meet technology and business. We shape a sustainable futu…

Full Time | Espoo, Finland

Apply 23 hours, 19 minutes ago

Greer Contracting Ltd. Greer Contracting Ltd.

Waterproofing Technician Below Grade

Company OverviewGreer Contracting Ltd. is a leading provider of below-grade waterproofing solutions…

Full Time | Vancouver, Canada

Apply 23 hours, 20 minutes ago

M3 Financial Services, Inc M3 Financial Services, Inc

Spécialiste Du Support Technique | Technical Support Specialist

* Cette position peut être pourvue par des candidats de la région de Montréal o…

Full Time | Montréal, Canada

Apply 23 hours, 20 minutes ago

OLR OLR

Xstore L2

Job Overview: We are looking for a highly skilled Xstore L2/L3 Support Specialist to join our dyna…

Full Time | Ka, India

Apply 23 hours, 21 minutes ago

KPIT Technologies KPIT Technologies

Validation Test Architect Sil/Mil

Job Description: Role- Test Architect Automotive Software Development Platform Role Overview We ar…

Full Time | Mh, India

Apply 23 hours, 21 minutes ago