Technical Sales Specialist

Why join the team?

Do you want to be challenged and work in a dynamic and stimulating environment? NanoXplore is the company for you!

You will have the opportunity to work for a fast-growing company that creates sustainable products that push the conventional boundaries in multiple industries. Innovation is part of our core values; and we encourage new ideas whether they are big or small.

Job Description:

The Technical Sales Specialist supports both inside and external sales activities by managing customer accounts, coordinating technical documentation, and ensuring efficient sales operations. This role works closely with customers and internal teams (Sales, R&D, Operations, Logistics, and Finance) to support business development initiatives and deliver a high level of customer satisfaction.

Responsibilities (tasks, duties):

Inside Sales / Customer Service Responsibilities

• Generate sales reports (product, volume, revenue, profit) for management
• Develop formal R&D resource requests in conjunction with business development managers-
• Enter Orders in ERP system
• ERP/CRM Customer Addition
• Coordinate with Payables on Customer Credit Applications
• Complete documentation for NanoXplore on-boarding with customers
• Communicate SDS/TDS/CoA follow-up with customers when needed.
• Invoice follow-up with customer
• Coordination with logistics on shipment timing/quotes/updating sales orders
• Coordinate internal meetings with Ops/R&D/Procurement

External Sales Responsibilities

1.Support sales team with key customers as needed

• Schedule plant tours
• Schedule customer meetings
• Build / update customer presentations with R&D
• Aid account follow-ups with inactive customer pursuits

2. Participate in regional customer visits

3. Develop relationships with regional customers

Required qualifications:

Training, degrees :

Bachelor of Science or Engineering, or similar technical degree

Experience, knowledge:

• 5 years customer-facing experience in Chemicals, Polymers, Materials or related

Specific qualifications :

Skills, aptitudes:

• Strong communications writtenoral in English (required) and French (asset)
• Outgoing customer-oriented personality
• Technically astute. Familiar with performance test design matrices, statistics, and analytical methods.
• Flexible and able to multi-task

Attitudes:

• Results Oriented – persistent in delivering results in a matrixed organization.
• Adaptability – Ability to sell multiple products with changing priorities and goals.
• Teamwork, Culture and Values- Models our company's culture and values every day. Builds trusting relationships through credibility &, consistent actions.