Technical Sales Support

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Job Title: Technical Sales Support

Location: Claregalway, Co. Galway

Job Type: Full-time

About the role:

Partel is one of the leading developers and suppliers of high-performance systems and materials for the low-energy building sector. We combine our knowledge of architecture and engineering with technical expertise and a unique building physics approach to build up bespoke solutions for your specific project.

This Technical Sales Support role at Partel offers a fantastic opportunity for personal and professional growth within a supportive, innovative, and team-driven environment.

You will work closely with the sales and technical teams, playing a vital role in supporting the sales process, assisting customers with product information, and ensuring smooth communication between internal departments and external stakeholders. Mentorship from experienced colleagues and exposure to a dynamic, fast-paced environment will provide you with valuable experience and career development.

Key Responsibilities

Sales & Technical Support

• Provide first-line support to customers on product information, pricing, and order status.
• Assist the sales team with quotations, proposals, and technical documentation.
• Prepare and maintain accurate sales reports, forecasts, and customer records in the CRM system.
• Liaise with the technical team to ensure accurate responses to customer queries and product requirements.

Customer Communication & Relationship Management

• Act as a key point of contact for customer enquiries via phone and email.
• Support strong client relationships through timely, professional, and solution-focused communication.
• Monitor customer engagement and provide insights to the Operations Manager.

Internal Coordination

• Work closely with sales, operations, and technical colleagues to support order processing and project delivery.
• Coordinate with logistics and supply chain teams to ensure accurate lead times and smooth delivery of products.

Process & Continuous Improvement

• Support the development of sales processes, templates, and documentation to drive efficiency.
• Identify opportunities to streamline internal communication and customer support.
• Contribute ideas for improving customer experience and technical sales resources.

Requirements

• 2+ years’ experience in sales support, technical support, or a customer-facing role (construction/technical industry an advantage).
• Strong computer skills with proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with CRM systems (SAP or similar beneficial; training provided).
• Excellent written and verbal communication skills in English.
• Strong organisational skills and attention to detail, with the ability to prioritise multiple demands.
• A proactive, solution-focused mindset with a genuine interest in supporting customers and colleagues.

Schedule

• Monday to Friday, 8:30 – 17:00
• Work Location: On-site in Claregalway, Co. Galway (candidates must be able to commute reliably).

Job Type: Full-time

Pay: €30,000.00-€32,000.00 per year

Benefits:

• Bike to work scheme
• On-site parking
• Sick pay

Work Location: In person