Technical Service Manager For Iot- Solutions Professional (M/F/D)

Company Summary:

A1 Digital International GmbH & Co KG makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are already working with the technologies of tomorrow today. This is a path we can only take together – join in!

Tasks:

• Identification/ understanding of customer process needs and system landscape.
• Identification of customer value adds around IOT and other A1 Digital Services.
• Proactive regular interaction with customers.
• Manage the inventory, order and delivery of hardware components required for customer orders (e.g. routers, data-loggers, telematics sensors, SIM cards/chips, etc.).
• Provisioning and configuration of IT-infrastructure and network elements (e.g. device management, server configuration, IP planning, routing, firewall configuration, etc.).
• Coordination the installation and/or configuration of all application and software components (e.g. configuration of customer accounts, user roles and permissions, databases, reports etc.). You do quality assurance and end-to-end testing.
• Dedicated Customer Interface for operational topics.

Requirements:

• Technical Graduation
• Minimum 2 years of experience in IT and/or telecommunication industry in a technical role.
• Minimum 2 years of experience with customer interaction in customer care with process and project management skills.
• Broad interdisciplinary knowledge about internet, cloud and wireless communication technologies, devices as well as IP networks and protocols required.
• Solid experience as a DevOps Engineer in a 24×7 uptime Cloud environment.
• Good knowledge about embedded systems, GPS technology, sensor networks, experience with LTE/5G devices and mobile core network infrastructure. Good knowledge about typical IOT architectures and customer use-cases.
• Verifiable Team coordination skills and experiences with agile development projects.
• Eagerness to analyze, diagnose and solve technical problems together with customers.
• Ability to translate customer needs for technicians, product managers and sales.
• Fluency in English and German required.

Your personality:

• “Customer comes first” attitude. Performance driven team-player with ability to deliver under high time pressure.
• Eager to challenge the status quo, admit mistakes to learn and to improve to the benefit of our customers.
• Appreciates innovative new challenges with constantly evolving technologies and platforms.
• There are many possibilities to develop in our company.

What we offer:

• Flexible working hours, mobile working.
• Autonomous working conditions with a lot of freedom to create.
• Modern working atmosphere and centrally located office with great public transport connection.
• Constant learning with many possibilities and offers.
• Paid lunch break and cantina, extra holidays, employee rates and many further discounts.
• Team events as well as trainings and further education.

There are many possibilities to develop in our company! Seize the chance, evolve and use the possibility to make your career! We are looking forward to your application!

Our performance-based-salary models reward extraordinary commitment and success. The minimum annual gross salary is EUR 55.300,00. The actual annual salary depends on your skills and experience.

We at A1 Digital International GmbH & Co KG are convinced that women with their ideas and way to work are indispensable for the success of our company and culture. We are therefore pleased about the interest of women in the advertised position and especially invite women to apply.

A1 Digital International GmbH & Co KG | Customer Management

Technical Service Manager for IOT- Solutions Professional (m/f/d)