Technical Support Coordinator

Company Description

Do amazing work

A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120 years.

Our plans for the future support Australia’s energy transition to sustainable, lower carbon energy solutions. And our recent acquisitions of Coles Express and OTR, we provide Australians with outstanding convenience.

At the heart of our plans is people power. People who want to grow and evolve with us. People with new perspectives, energy and passion to drive Viva Energy and their careers forward.

About Viva Energy

Join a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion because that’s how we get the best outcomes.

Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.

Job Description

Viva Energy Australia are seeking a Technical Support Officer with an eye for detail, meticulous organisational skills and proven track record in improving efficiency. In this role you will have the opportunity to add value supporting the broader sales and technical team whilst taking ownership on customer focused projects and processes. Customer centric, you will have the opportunity to improve the customer experience and solve complex problems with your commercial acumen.

You will be based in either Brisbane or Melbourne other locations can be considered.

Key Responsibilities:

• Proven experience in a technical support, sales support, or operations coordination role within a commercial or industrial environment.
• Management of purchasing processes, purchase orders, invoicing, pricing, catalogue management, stock tracking.
• Strong proficiency in Microsoft Office Suite, particularly Excel (advanced functions, pivot tables, data analysis), SharePoint, and other collaboration tools.
• Hands-on experience with enterprise systems such as SAP, JD Edwards (JDE), and Salesforce highly desirable.
• Experience in vendor and contract management, including procurement processes, purchase order creation, and invoice reconciliation

Qualifications

• Tertiary qualifications in Business Administration, Information Systems, or a related discipline, or equivalent industry experience desirable.
• Excellent analytical and problem-solving skills, with a keen eye for detail and a drive for continuous improvement.
• Strong communication and interpersonal skills, with a customer-centric mindset and the ability to collaborate across teams.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and efficiency.

Additional Information

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced through Viva Energy Australia, therefore we will not be accepting applications via external recruitment agencies.