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Technical Support Officer
Posted on Dec. 2, 2024
- Queenstown, Singapore
- 0 - 0 USD (yearly)
- Full Time
Job Description:
- Responsible for providing after-sales technical support for the company's Content Delivery Network (CDN) products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use.
- Ability to set up an origin server, create and configure a distribution in a cloud services account, integrate with origin services, finalize the distribution setup, and provide effective troubleshooting solutions.
- Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
- Maintaining good customer relationships to enhance customer satisfaction.
Job Requirements:
- Must have experience in Content Delivery Network (CDN) technology principles; relevant work experience is preferred.
- Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
- Team player with a spirit of collaboration; able to adapt to shift work schedules.
- Fluency in English and Mandarin required for communication with clients.
Shift Working Hours:
- AM Shift: 7.30am to 3.30pm
- PM Shift: 3.15pm to 11.30pm
- Night Shift: 11.15pm to 7.30am
Job Type: Full-time
Pay: $3,000.00 - $4,000.00 per month
Benefits:
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
- Shift system
Experience:
- Content Delivery Network: 1 year (Required)
Work Location: In person
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