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Technical Support Officer (Wsoh)
Posted on Dec. 2, 2024
- West Suffolk, United Kingdom
- 0 - 0 USD (yearly)
- Full Time
About the role:
West Suffolk council continues on a journey of ambitious change and are committed to being more commercial. We have a vacancy for a full time Technical Support Officer to provide a dedicated customer contact point for all aspects of our commercial operation.
What you will need:
This is a high-profile role and provides an essential first point of contact for existing and new customers; therefore, a professional manner is essential. You will also possess excellent IT skills and have proven experience of working with accounting databases and spreadsheets.
Duties for this post include customer invoicing, amendments to contracts, liaising between customers and front-line staff, upselling and managing debt.
The drive and desire to improve the service we deliver along with the ability to work under pressure and meet deadlines, be highly organised, with an attention to detail and accuracy are all vital for this role.
Why work for us? Our benefits include:
- Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
- Life assurance – a payment of three times your annual salary
- flexible working options to enable work/life balance
- agile working - ability to work in the office and from home
- access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
- Rail and bus staff discounts
- A range of Health and Wellbeing initiatives including an employee assistance programme
- Discounted membership at Abbeycroft Leisure centres
- A culture of learning inspiring staff to focus on continuous learning
- Modern office accommodation
For further information please contact Sean O’Connell, Commercial Manager on 07799 645289.
Closing date: 5 January 2025
Interview date: to be confirmed
West Suffolk Council has been rated in the top 10 councils for climate action and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2030.
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