Technical Support Specialist

Technical Support Specialist

Quorum Business Park, Longbenton - NE12 8BU

Salary: £23,000 - £25,000 per annum + Performance based bonus

Working hours: Full time, 37.5 hours per week, shift pattern between 9am – 8pm Monday-Sunday (5 days on 2 days off)

Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

Are you a tech lover?. Do you have customer service experience?

We are looking for passionate and dedicated Technical Support Advisors to assist our Verisure colleagues in the field. This role will suit someone who is motivated and looking for an exciting new opportunity.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

What You’ll Be Doing:

• Providing Advanced Technical Support: You’ll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email.

• Delivering Outstanding Customer Service: You’ll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues.

• Conducting Alarm Testing & Troubleshooting: You’ll carry out alarm system testing and troubleshoot product faults, ensuring optimal performance.

• Incident Logging & Data Management: Accurately document all incidents and communications in our database. Keeping information up to date is crucial for identifying recurring faults and testing new solutions.

We’d Love to Hear from You If You Have:

• Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail.

• Fast and Accurate Typing: You’re able to log key details, reasons, and solutions in real-time while engaging with customers.

• Technical Savvy: You have a passion for both hardware and software, with the ability to quickly grasp and understand the functions of our bespoke security systems.

• Excellent Communication and Problem-Solving Skills: You’re a clear communicator, both written and verbal, with a proactive and solutions-focused mindset.

• Collaborative Spirit: You’re a team player who actively contributes ideas and expertise to help achieve our goals and deliver an exceptional customer experience.

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

• Enjoy your birthday off as a special treat.

• Satisfy your cravings at our onsite coffee shop and our canteen.

• Stay active with discounted gym and health club memberships.

• Access private healthcare and MediCash cash plan.

• Unlock a world of freebies and discounts with PerkBox.

• Earn rewards through our employee referral program.

• Enjoy discounts on our alarm systems.

• Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

About Us

Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.