Technical Support Specialist

Position: Bilingual Technical support specialist

Location: Toronto, ON

Work Type: Fully Remote

Job Outline: resource will need to install an upgrade for a software already install. They will have a procedure to follow. All the work need to be done remotely.

Summary:

• Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:

• Test and image desktops and laptops.
• Maintain, analyse, and troubleshoot, software and computer peripherals.
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Provide technical support to end users via telephone.
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist coworkers in resolution of end users? technical issues.
• Assist coworkers in the execution of established processes and escalations.
• Test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

Education/Experience:

• High School Diploma or GED required.
• 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:

• Familiar with standard concepts, practices, and procedures within a particular field.
• Relies on limited experience and judgment to plan and accomplish goals.
• Possess 1 to 2 years experience in a break/fix environment.
• Able to lift and palletize heavy equipment. (PC?s, monitors, printers.)
• Strong verbal and written communication skills.
• A certain degree of creativity and latitude is required

Job Types: Full-time, Permanent

Pay: $25.00-$27.00 per hour

Expected hours: 28 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Experience:

• Technical support: 6 years (preferred)
• Ticket management systems: 6 years (preferred)
• Windows Remote Desktop: 6 years (preferred)
• Any Desk: 5 years (preferred)
• ServiceNow: 5 years (preferred)
• Software troubleshooting: 6 years (preferred)
• Network installation: 5 years (preferred)
• Operating systems: 6 years (preferred)

Language:

• French (preferred)

Licence/Certification:

• CompTIA A+ (preferred)
• CCNA (preferred)