Technical Support Specialist (French Or German Speaker)

We are seeking a highly skilled and motivated Technical Support Specialist to join our Customer Service team. The ideal candidate will be fluent in English and French or German, possess a strong technical foundation, and ideally have experience in domain management. This role will support the existing support team by addressing technical inquiries, managing hardware and software issues, and ensuring seamless operations for our customers. You may also interact with customers directly when needed, providing top-notch technical support.

Key responsibilities:

• Provide technical expertise and support to the customer service team, assisting with troubleshooting and resolving complex customer issues.

• Handle hardware installation, configuration, and management, including payment terminals, printers, scanners, and other peripherals.

• Troubleshoot and resolve issues related to operating systems such as Windows, Android, and Apple iOS/macOS.

• Assist with internet/network connections, including basic firewall troubleshooting, network configuration, and connectivity issues.

• Support domain management tasks, such as DNS configuration, domain registration, and basic email management.

• Act as a point of escalation for advanced technical cases from support to QA team through Jira tickets and work collaboratively with internal teams to resolve them effectively.

• Interact with customers directly to resolve technical issues promptly, ensuring a positive customer experience.

• Develop and maintain technical documentation, FAQs, and guides to empower the support team.

• Proactively identify recurring technical challenges and suggest process improvements to enhance efficiency and customer satisfaction.

Requirements:

• Fluency in English, and French or German (written and spoken). Proficiency in additional languages is a plus.

• Strong technical foundation, with experience troubleshooting hardware (e.g., terminals, printers) and software (operating systems and applications).

• Familiarity with domain management, including DNS, is highly desirable.

• Experience managing and troubleshooting network connections, firewalls, and basic IT infrastructure.

• Excellent problem-solving skills and the ability to analyze and resolve complex technical issues independently.

• Strong communication skills, with the ability to explain technical concepts clearly to non-technical users.

• Experience in a customer-facing role, preferably in technical support, is a plus.

• Ability to work both autonomously and collaboratively in a fast-paced environment.

What we offer:

• The opportunity to make a meaningful impact on the company's success

• A permanent contract, providing stability and long-term growth potential

• Flat hierarchies that promote open communication and encourage putting your ideas forward

• An international team with colleagues from diverse backgrounds and countries, fostering a multicultural work environment

• Regular company events to foster team bonding and create opportunities for networking and collaboration

• Enjoy perks such as free coffee and lunch vouchers

• Experience an amazing company culture that values teamwork, creativity, and a positive work atmosphere

• Expect plenty of fun and exciting moments as we work together towards our shared goals

Join us at Salonkee and become part of a dynamic team where your contributions are valued, and you can thrive both professionally and personally.

Salonkee is an equal-opportunity employer. We are committed to building a diverse and inclusive team, and we encourage applications from individuals of all backgrounds, perspectives, and abilities. Together, let's create an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work