Technical Support & Systems Specialist

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The Technical Support & Systems Specialist is responsible for the ongoing performance, monitoring, optimisation, and support of installed solar PV and energy storage systems. This role combines technical troubleshooting, system integration, customer support, and continuous improvement of internal processes and documentation.

System Monitoring & Fault Resolution

Customer & Installer Support

Technical Administration & Communication

System Optimisation & Development

Customer Experience & Documentation

Grid Applications (NC7 / NC8)

System Upgrades & Add-Ons

Scheduling & Operations Support

Key Skills Required:

Strong technical knowledge of solar PV, battery storage, and electrical systems Experience with system monitoring platforms mainly Alpha ESS, Sofar, Renac.

Problem-solving and fault-finding ability Excellent communication and customer service skills.

Organised, proactive, and ability to manage multiple tasks at one time Familiarity with APIs, smart home systems, and energy tariffs.

The main objective of this role is to ensure that all our installed systems operate efficiently, customers have access to full customer/technical support and continuous improvements are implemented to enhance all systems’ performance, our level of customer and installer satisfaction.

Job Types: Full-time, Permanent, Graduate

Pay: From €35,000.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay

Education:

• Leaving Certificate (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Location:

• Athenry, County Galway (required)

Work Location: In person