Job Description Summary

As a Technical Writer, you will play a crucial role in transforming complex technical
information into clear, concise, and engaging content. You will collaborate with engineers, product managers, and other stakeholders to produce high-quality documentation, including user manuals, technical specifications, and guides. Your ability to communicate effectively and your attention to detail will ensure that our products are well-documented and accessible to both technical and non-technical audiences.

Job Description

Key responsibilities:

In this role, you will:

• Develop, write, and maintain comprehensive documentation for GridOS Connect.

• Take a hands-on role partnering with stakeholders and team members to produce high quality technical documentation.

• Create various types of user documentation including manuals, guides, presentations and more.

• Analyze complex technical systems and software and fill any gaps in existing documentation.

• Obtain appropriate information from subject matter experts and establish reproducible methods for generating clear and concise documentation in accordance with professional standards.

• Establish and evaluate effective document presentation methods.

• Actively participate in daily Scrum stand-up meetings, weekly planning and review meetings.

• Ensure the product documentation produced by the team is of high quality and is presentable to our customers.

• Stay updated on industry trends and best practices in technical writing to enhance content delivery.

Required qualifications:

Technical:

• Strong skills in editing (QA for documentation) – ability to recognize errors and opportunities for developmental improvement in a variety of information deliverables.

• Strong skills at researching and leveraging information architecture principles to create a content structure that supports a wide variety of information types and deliverables.

• Clear understanding of Lean/Agile/XP software development processes, their application to projects, and how to drive information development in these processes.

• Strong understanding of the major aspects of software design, development, and QA and ability to leverage this understanding to inform planning and execution for information development projects.

• Knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing.

• Outstanding ability to define and research user profiles and to create content targeted appropriately to meet user goals.

Business:

• Strong domain and product knowledge, including appropriate terminology, with a clear understanding of product line(s) and offerings, competitive landscapes and associated industries.

• Excellent skills in the process of breaking down software processes into tasks necessary to the targeted user and effectively explaining those tasks to the user.

• Ability to drive increased efficiency across the teams, eliminating duplication, leveraging product and technology reuse.

• Excellent project management skills/ ability to lead a writing project: ability to coordinate work of other writers, accurately estimate scope and time, create and work to deadlines, take multiple variables (including other functional areas) into account when setting a schedule.

Personal Attributes:

• Superior ability to collaborate with subject matter experts.

• Proactively identifies and removes project obstacles or barriers on behalf of the team.

• Shares knowledge, establishing trust, credibility, and goodwill.

• Champions an innovative spirit within the business and is constantly looking for new and better ways to do things.

• Constantly thinking critically about the task at hand and maintaining an understanding of the problem in the bigger picture.

• Effectively manages risk and weighs the pros and cons of important decisions that affect multiple team members.

Additional Information