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AVI-SPL

Technician, Onsite Maintenance

Posted on Nov. 27, 2024

Geylang, Singapore
0 - 0 USD (yearly)

Full Time

Long Description:

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly trained team works hand-in-hand with organization’s worldwide – including more than 80% of Fortune 100 companies so if you’re looking for a business that can offer you real career opportunity and progression, get in touch today and let talk about how we can fast track your career!

The Job

The AV Technician is required to be based at one of our client sites in Singapore. He needs to work closely with the APAC teams to deliver event supports onsite and remotely. This individual will need to provide the support of fully integrated conference rooms, boardrooms, and a large multi-divisible space. The Technician interfaces daily with the customer and acts as an extension of their team at AVI-SPL. His/her responsibilities generally include the operation and functional testing of all AV and integrated conference room components/equipment. As well as doing simple troubleshooting and updating status in SNow. The Technician works in cooperation with the customer's APAC team in maintain their equipment and the user community to a high-quality standard.

Perform as part of the overall Global Conference Services team by delivering remote technical audio / video support for our customers' video conference systems and webcasting platforms.
The Conference Producer role oversees administrative actions related to planning and processing of technology requests for onsite/virtual/hybrid corporate business and client meetings, technical support during the event, and wrap up processes post event conclusion.
You will be the initial point of contact for both internal teams and external customers and responsibilities include responding to inbound customer interactions, launching and troubleshooting multiple video meetings or webcast events, opening and escalating tickets for customer issues.
You will also be responsible for monitoring the customer environment and/or devices via Company and customer tools as implemented to support the managed services provided by the Company. This role will include triage of inbound tickets, troubleshooting, and escalation as needed. In addition, the Conference Producer will provide Tier 1 support and escalation for incidents or requests related to customer video conferencing, audio/visual devices, UCC applications, and infrastructure.

You

As a business we aim to help every one of our employees achieve their potential, So if you are looking to become the best in what you do, AVI-SPL is the right place for you to call home. That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward.

These include:

Provide scheduling services for Webcasting platforms, including assistance with self-service scheduling as well as booking on behalf of the requester/hosts.
Launch, test, monitor, and actively produce webcast events and meetings.
Associate Degree or equivalent experience is required.
Minimum 1-2 years AV/Videoconferencing/Webcasting experience.
Prior experience with meeting technologies such as Zoom, MS Teams, etc.
Demonstrated knowledge of Video Conferencing endpoints and infrastructure, desired but not required.
Demonstrated knowledge of AV Control systems and integrated room peripherals is desired.
Knowledge of ProAV solutions from AMX, Crestron, Extron, Biamp, ClearOne, and others.

So, if you are feeling undervalued, stuck in a rut, or just looking at furthering your career, apply today.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status

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