Technology Operations & Security Manager

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Introduction:
At Strata Community Insurance (SCI), our vision is to be the insurance partner of choice for strata communities, and we’re building a technology - and data-enabled organisation to bring that to life.

We're looking for an experienced technology operations and security leader to take ownership of SCI's platform infrastructure, information security programme, and IT service delivery function. This is a hands-on leadership role - you'll set the security direction for the organisation, manage our MSP and vendor ecosystem, and ensure our technology platforms are reliable, scalable, and secure.

Reporting to the General Manager of Customer, Data and Technology, you'll operate as SCI's functional security lead and drive operational maturity across the technology estate. You'll manage a small team and work closely with our managed service provider, implementation partners, and internal stakeholders.

Key Responsibilities

Leading SCI's information security function - including DLP, CASB, endpoint protection, identity and access management, and security incident response
Coordinating annual Allianz Group Security Audit responses and driving remediation and maturity uplift
Managing platform infrastructure operations, capacity planning, disaster recovery, and business continuity
Running the IT service desk and ITSM processes (incident, problem, change, and request management) using Jira Service Management
Governing the MSP relationship through regular forums, performance reviews, and KPI management
Building and maintaining a comprehensive internal knowledge base for platform and security operations
Conducting AI platform risk assessments and managing tiered usage controls for sanctioned and unsanctioned tools
Leading the cyber awareness programme, phishing simulations, and periodic penetration testing
Supporting data platform security, including RBAC design and environment governance
Developing security metrics and translating technical risk into executive-level reporting

About you

Demonstrated experience in IT operations leadership within a regulated industry - financial services or insurance preferred
Working knowledge of information security governance frameworks (APRA CPS 234, ISO 27001, NIST CSF) and their practical application
Proficiency with Microsoft 365, Azure, and modern cloud infrastructure platforms
Strong experience with ITIL processes and ITSM platforms such as Jira Service Management or ServiceNow
Track record of managing MSP and vendor relationships, including contract governance and performance management
Ability to communicate technical and security concepts clearly to non-technical stakeholders and executive leadership
Relevant tertiary qualifications in IT, information security, or a related discipline
You must have full working rights in Australia to be considered for this role

Supporting your wellbeing

Flexibility: the cornerstone of how we work from our offices in North Sydney.
Career Development: individual development plans tailored to your goals, supported by training and qualifications.
Leave Benefits: option to purchase extra leave and paid parental leave with superannuation.
Financial Safeguards: salary continuance insurance and salary‑sacrifice options.
Wellbeing Support: Employee Assistance Program (EAP) for you and your family, with access to mental, nutritional, exercise and financial support services.

Working at Strata Community Insurance

At Strata Community Insurance, we embrace diversity and inclusivity, welcoming individuals from all backgrounds, cultures, and experiences. We encourage you to bring your full self to work, as we strive to create a space where everyone can thrive.

Join us and become part of a team that values your contributions and helps you grow your career.

Apply now to start your journey with Strata Community Insurance.