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First Insurance Funding of Canada

Technology Solutions Consultant

Posted on Nov. 22, 2024

Vancouver, Canada
0 - 0 USD (yearly)

Full Time

At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $62 billion in assets.

Join the FIRST Insurance Funding of Canada (FIRST Canada) team.

We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally.

We have a comprehensive benefit package including:

Health Benefits: including medical, dental, vision, life, and health spending account
Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses
Education Benefits: education reimbursement and on-demand learning courses

We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.

We support work / life balance and promote growth-from-within opportunities.

Why join this team?

We have a culture that encourages an entrepreneurial spirit
We offer multiple opportunities for development and upward mobility

Job description Summary

The Technology Solutions Consultant provides brokers and industry partners with technical guidance and best practices for embedding FIRST Canada payment solutions and integrations in their technology. The role liaises with Sales to identify insurance partners suited for FIRST Canada’s solutions and formally establishes project management plans in order to implement solutions. This role requires a strong focus on the client experience, a thorough understanding of FIRST Canada’s solutions, leadership acumen, and a good grasp of project management methodologies.

What You’ll Do

Lead and participate in client or partner discussions about FIRST Canada’s technical solutions and integrations. Responsible for ensuring that Sales and clients/partners understand how the solutions work technically and how they will meet the clients’ needs. Follow up on these discussions with action plans to move projects forward.
Plan and perform user acceptance testing, working with technical counterparts on the client side to share and analyze testing results.
Collaborate with Customer Success Managers to conduct post-implementation reviews to assess how solutions and integrations are performing. Pull data reports, review with stakeholders and make recommendations for improvements.
Develop written technical specifications for customizations and bug fixes; document workflows and standard operating procedures as they relate to FIRST Canada’s technical solutions.
Provide intermediate to advanced troubleshooting support on issues with integrations raised by internal and external users
Perform other administrative and testing functions as determined by project need.

Knowledge/Skills/Abilities required

High attention to detail and quality of work
A natural leader with a proven track record of positively influencing outcomes
Strong capacity to manage one’s time and prioritize competing activities independently
A problem-solver, self-starter and collaborative team player
Strong oral and written communication skills
Experience providing excellent customer service to internal and external clients
Flexible and willing to adapt to change
Advanced understanding of technical concepts and a willingness to expand knowledge in this area

Training/Education/Experience Qualifications

3-5 years of experience, preferably within the financial services industry
Basic understanding of APIs and API testing tools
Project management and/or ITIL training is an asset
French bilingualism is an asset, but not mandatory
Proficient with Microsoft Excel, Word, Outlook. Experience with Visio would be an asset.
Experience with Salesforce would be an asset

The expected compensation range for this role is $51,708.80 - $64,646.40.

Compensation will be based on background and relevant experience.

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