Technology Support Iii - Enterprise Technology Business Resiliency & Crisis Management

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support II team member within the Corporate Sector of Enterprise Technology, you will coordinate responses to Business Resiliency incidents that could affect our staff, sites, or essential services. You will collaborate with Business Resiliency partners across each Sub Line of Business in Enterprise Technology to enhance our capacity to manage and respond to Business Resiliency Incidents. Utilizing data-defined responses, you will provide timely and contextual communications to both Enterprise Technology Leadership and regional stakeholders. Our team is committed to representing Enterprise Technology during all Business Resiliency events and ensuring that our Technology teams maintain resilience throughout an incident.

Business Resiliency remains a key area of focus for the Firm. Enterprise Technology Crisis Management (ETCM) is responsible for providing dedicated Business Resiliency Incident Management support to all Enterprise Technology Lines of Business (LOBs). We coordinate the response to Resiliency Incidents which could disrupt Staff, Sites and Essential Service Assets, owned by Enterprise Technology LOBs. In this role you will communicate the scope and potential impact of Business Resiliency Incidents to Enterprise Technology Leadership, technology stakeholders, and Business Resiliency partners. You will support and represent Enterprise Technology during all Business Resiliency events to ensure that our Assets and services remain resilient.

Job responsibilities

• Assess Business Resiliency Incidents for potential disruptions to Enterprise Technology Assets and Essential Services. Communicate and escalate Incidents to Enterprise Technology Leadership and resiliency partners where appropriate
• Collaborate and coordinate with Enterprise Technology Lines of Business to coordinate the response to Business Resiliency Incidents which require the invocation of the Crisis Management Process
• Lead or support Global and Regional initiatives to enhance and mature the Enterprise Technology Business Resiliency Incident Management process
• Continuously develop and refine policies and processes for the Enterprise Technology Crisis Management operational playbook to ensure effective and efficient incident response
• Coordinate the Enterprise Technology response to centralized Firmwide Simulation Utility (FSU) events to demonstrate the End-to-End resilience of plans which support the recovery of Essential Services against impact tolerances
• Support the execution of Firmwide Business Resiliency policies and standards through partnership with Enterprise Technology and Firmwide resiliency teams
• Support the annual Resiliency testing schedule across events such as Repave and Isolation Tests

Required qualifications, capabilities, and skills

• BS/BA degree in related disciplines
• Minimum 3 years of experience in business resiliency, crisis management, operational risk or global security/intelligence function
• In date Certificate of BCI (CBCI) Examination
• Prior experience in Business Resiliency, Crisis Management, Operational Risk or a Global Security/Intelligence function
• Ability to carry out complex tasks under time pressure, while maintaining a high level of attention to detail and accurate work
• Experience in making data driven analytical judgements that support the end-to-end Business Resiliency Incident / Crisis lifecycle
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
• Initiative - self-motivated, able to realize the need for change and seek feasible solutions culminating in process grounded recommendations
• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact

Preferred qualifications, capabilities, and skills

• Experience in Tableau and Python is advantageous