Find Your Next Job
Technology Support Specialist
Posted on April 2, 2025
- Wellington City, New Zealand
- No Salary information.
- Full Time

Tailor Your Resume for this Job
- Provide high quality and timely customer service
- Work on a fast-paced IT Service Desk
- Location may be Wellington, Auckland, Hamilton, Christchurch
Te Whiwhinga mahi | The opportunity''
As a Technology Support Specialist, you will be the first point of contact for our internal customers, actively managing service requests and incidents, seeing them resolved within agreed service levels.
There is lots of variety in this role to keep you on your toes. It not only covers level 1 -2 support, but also administration, improving processes/materials and developing a more automated service for the future.
Relationship management is another important part of this role as the team further implement the Agile methodology. You will be responsible for liaising across Technology and providing support up to senior management and Board level.
Some key accountabilities include:
- Provision of high quality, proactive and timely technical support via phone, Microsoft Teams and face to face
- Provide troubleshooting for end user hardware issues
- Manage request and incident tickets within operational / service levels
- Contribute to the Support Team's documentation and continuous service improvement efforts
- Work closely with other technical teams to deliver a smooth support experience
We are looking for an excellent communicator able to effectively share technical detail to a non-technical audience.
Note: Regional travel may be required to support other offices. This role may require you to work hours between 6 am and 6 pm depending on the area assigned.
You will find out more about the role here Position Description
We are seeking to appoint at a salary between $78,030 and $86,700 commensurate to skills and experience.
Ko koe tenei | About you
To be successful in this role, you will bring:
- Strong relationship management experience and a confident communication style.
- The ability to communicate technical detail to non-technical audience at all levels of the organization.
- Experience in problem solving and issue management.
- A resilient and self-driven approach
- Strong customer service skills and approach.
- Experience using Office 365.
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
Mo matou |About Us
Our business group Te Aukaha | Digital strengthens Waka Kotahi NZ Transport Agency through supporting our people and delivering future-focussed solutions. We enable digital change and provide quality data, information and security services. The Technology group implements, supports and maintains digital capability for NZTA.
Our teams design and deliver new digital initiatives that use data and information smartly so we can keep pace with digital change in all areas of the land transport system. In addition, our teams look after the digital needs of NZTA employees to perform their functions and manage information effectively and efficiently, and in accordance with all legislative and Government requirements.
Ka whiwhi koe i te aha | What you will get in return
This is a highly collaborate working environment supporting the work that is done for the benefit of all New Zealanders.
- Competitive salary as disclosed and benefits package.
- Flexible working arrangements, including a mix of remote and in office depending on location and role.
- Along with our other'benefits'we also have 5 weeks annual leave and an Income Protection and Critical illness Insurance scheme available for all permanent employees.
Ready to take the next step in your career? We'd love to hear from you. Apply today and join our team.
Me pehea te tuku tono | How to apply:
Please click apply to upload your CV and cover letter detailing your suitability for the role.
Ra Katinga | Applications close: 10 April 2025
For further information, email: careers@nzta.govt.nz
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Aalto University
Assistant Or Associate Professor, Sustainable Microelectronics Design
The Department of Electronics and Nanoengineering at Aalto University School of Electrical Engineer…
Full Time | Espoo, Finland
Apply 12 hours, 50 minutes ago
M3 Financial Services, Inc
Spécialiste Du Support Technique | Technical Support Specialist
* Cette position peut être pourvue par des candidats de la région de Montréal o…
Full Time | Montréal, Canada
Apply 12 hours, 52 minutes ago
Curtin University
Hr Business Partner - People And Culture
Full-time, continuing contract $119,125 - $126,950 (G08) per annum plus 17% superannuation Collabor…
Full Time | Perth, Australia
Apply 12 hours, 53 minutes ago
OTIS
Werkstudent Vertriebssupport (M/W/D) Bielefeld, Hannover Oder Magdeburg
Date Posted: 2025-07-29 Country: Germany Location: NL Magdeburg, Magdeburg, Germany Mit Deiner erfo…
Part Time | Magdeburg, Germany
Apply 1 day, 12 hours ago
Aalto University
Portfolio Manager
Aalto University is where science and art meet technology and business. We shape a sustainable futu…
Full Time | Espoo, Finland
Apply 1 day, 12 hours ago
Hewlett Packard Enterprise | HPE
Aruba Apj Service Provider Leader
Aruba APJ Service Provider Leader This role has been designed as ‘Hybrid’ with an expe…
Full Time | Sydney, Australia
Apply 1 day, 12 hours ago
CooperCompanies
Regulatory Affairs Specialist Ii
About CooperSurgical CooperSurgical is a leading fertility and women’s healthcare company ded…
Full Time | Trumbull, United States of America
Apply 1 day, 15 hours ago
Ayvens
Vehicle Database Intern
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are …
Full Time | Roma, Italy
Apply 3 days, 12 hours ago