Telecaller/Customer Care Executive

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About the Company

We are a fast-growing and customer-focused loan consultancy, working with multiple banks and financial institutions. We offer a supportive work environment, learning opportunities, and career growth in the finance sector.

Role Overview

We are looking for a Customer Care Executive to handle customer enquiries, follow up loan leads, assist with documentation, and coordinate with internal teams to ensure a smooth customer experience throughout the loan process.

Key Responsibilities

* Handle inbound & outbound customer calls

* Follow up leads and explain loan products & processes

* Guide customers on required documents

* Coordinate with internal teams and banks for case updates

* Update customer and lead details in Excel / internal systems

* Ensure timely follow-ups and customer satisfaction

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Work Location: In person