Telecommunications Operator

Pointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to ensure that the quality of its social, cultural and economic environment is maintained for citizens today as well as future generations.

Description:

The Telecommunications Operator at Inspection Public Security enforces telecommunications standards and guidelines under her or his responsibility. The Telecommunications Operator receives, records and transmits – by telephone, two-way radio, email or telewriter – complaints and requests originating from the City’s telephone switchboard, the public, and municipal employees, regarding the activities of departments, divisions and sections.

Departmental mission:

Contribute to citizens’ quality of life by enforcing Pointe-Claire by-laws and protecting Pointe-Claire territory with integrity and vigilance.

General responsibilities and goals:

• Receive telephone calls from the public concerning street conditions, broken water mains, lighting or traffic light system failures or any other problems related to municipal services or other utilities;
• Record the types of calls, the time received and other relevant information on index cards and track the calls; take required steps to record calls automatically;
• Forward incoming calls to appropriate individuals in accordance with priorities, by radiotelephone, telephone or telewriter;
• See that all complaints are forwarded to the appropriate organizations and ensure follow-up;
• Monitor alarm consoles for municipal buildings and surveillance cameras and advise the appropriate persons about malfunctions and activated alarms;
• Compile data and prepare statistics about these activities;
• Employ, as required, various office automation devices to carry out certain job-related tasks, using appropriate programming;
• Perform all other related tasks.

Job requirements:

• Have a high school diploma;
• No experience in a similar position is required for this position;
• Be able to speak and write French, and to speak English;
• Have an excellent knowledge of computer-based, office automation and system security tools;
• Be able to work under pressure;
• Demonstrate diligence and patience;
• Have good geographical knowledge of the City and area served;
• Have good analytical abilities and sound judgment.

Schedule:

36.8 hours per week. Rotating schedule. Possibility of shifts during days, evenings, nights, and weekends.

Footnote:

• The City of Pointe-Claire is an equal opportunity employer and invites women, Aboriginal people, members of visible minorities, ethnic minorities and handicapped persons to submit their candidacies. We thank you in advance for your application; however, only candidates who are selected will be contacted.