Telecommunications Services Coordinator

• 21 College Street, Toronto
• 200 First Avenue, North Bay
• 435 James St South, Thunder Bay

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

What can I expect to do in this role?

• Analyze patterns and trends in recurring issues reported by users. Research and collaborate with various teams to develop recommendations to address these problems.
• Review a variety of radio site performance reports to ensure network stability. Identify and escalate any incidents related to instability or outages.
• Manage the operational disposal of bulk user equipment, network infrastructure, and civil infrastructure requests.
• Provide technical expertise to support the radio operations team in handling incidents, problems, and work orders.

How do I qualify?

Technical Knowledge:

• telecommunications technology, including public safety radio networks, operations, and current/emerging technology.
• trunk radio technology as it applies to radio-to-radio transmission, and network infrastructure components, including, towers, shelters, and power systems.
• technical, analytical/troubleshooting, research and problem-solving skills to ensure vendor support in resolving radio network infrastructure and various specialty systems.
• performance measurement systems, tools and techniques, such as metrics, to interpret performance measurement reports.
• service level agreements to ensure requests are resolved and fulfilled within timelines.
• Information Technology Infrastructure Library (ITIL) best practices in incident, change, configuration, project, time, and problem management.
• standards, procedures, and tools for version control and release management.

Analytical and Research Skills:

• assess the condition, technical performance, and capacity of network and telecommunication systems.
• identify, determine and resolve technical problems and recommend solutions.
• develop backup procedures, disaster recovery plans, and co-ordinate work of team to install network/telecommunications hardware, software and upgrades.

Interpersonal and Communication Skills:

• liaise with all levels of personnel including non-government contractors, to resolve issues and present technical information.
• write technical documentation for network and operating procedures/instructions, explain technical issues, and define user needs to vendors/designers.
• work collaboratively/cooperatively in a team environment and with other stakeholders, including staff from other branches, vendors and users.
• investigate and respond promptly to any reports of faults.

Organization Skills:

• manage multiple concurrent incidents and service requests.
• prioritize work and use sound judgement skills to determine when risks and issues should be escalated.
• work in a fast paced, dynamic environment with geographically distributed team members and stakeholders with limited supervision.

Additional Information:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• W-SL-219530/24(2)