Telesales Consultant

Service Foods is dedicated to providing exceptional service and high-quality products to the food services and hospitality industry.

We are seeking a Telesales Consultant to join our Auckland team and become a part of our success story.

Why Work for Us:

Service Foods is New Zealand’s largest privately family-owned and operated food service distribution business. We have been recognized as one of New Zealand’s Best Managed Companies for 2023 by Deloitte. This prestigious accolade celebrates private businesses that excel in global benchmarks of success. Beyond financial performance, our inclusion in this program highlights our strong management practices, vibrant company culture, and resilient strategies that enable us to navigate challenges effectively.

At Service Foods, we foster a dynamic work environment where innovation and dedication are rewarded.

The role:

As a Telesales Consultant, you will play a crucial role in achieving and exceeding sales targets while enhancing the reputation of our business. Reporting to our Customer Engagement Manager, you will utilise your exceptional customer service ethics and passion for negotiation to prospect new clients, qualify leads, and convert them into loyal customers.

• Full-time, permanent position with immediate start.
• Competitive earning potential with target-based sales commission.
• Opportunity to work with a dynamic and forward-thinking business

The job:

• Prospect new clients and convert them into loyal customers through outbound calls.
• Build rapport with customers, understand their needs, and recommend suitable solutions.
• Negotiate and close sales, exceeding targets.
• Provide excellent customer service and maintain accurate CRM records
• Alerting customers about new offerings. .
• Stay updated on industry trends and competitor activities.
• Identify opportunities to streamline processes and enhance efficiency.

The requirements:

• Proven experience in telesales or another sales/customer service role.
• Must possess outstanding verbal and written communication abilities in English
• Tertiary qualification beneficial.
• Track record of meeting sales quotas, ideally over the phone.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of Salesforce would be advantageous.
• Strong negotiation and communication skills with stakeholders at all levels.
• Exceptional organisational and time-management abilities.
• Ability to handle rejection calmly and negotiate effectively.
• Flexibility to adapt to changing priorities and deadlines.
• Knowledge of the food service industry is a plus.
• Proactive, self-motivated, and able to work independently.
• Target-driven with a commitment to teamwork.

How to Apply:

If you are ready to elevate your sales career and join a team dedicated to excellence, we want to hear from you! Please apply online with your CV and cover letter now. Please note that to be considered for this role, you must be a NZ citizen/Permanent resident or have the right to live and work in New Zealand.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.